Everybody want overview and that is what Topdesk is having.
June 16, 2023

Everybody want overview and that is what Topdesk is having.

Marrit Huinink | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

To collect information en send it to the department who need to do something with it.
To get the right information and nummers to get an overview what kind of things need to be don.
A lot of business functions do they represent. Like catering en make rooms in the right place for diplomering. To order flowers en balloons. Or if they needs technical assistent from technical assistent. When some one need to bring a packet at their department.
  • Event sending true
  • Reservations for departments
  • To get a good overview for all the departments
  • Order flowers and balloons
  • Technical help
  • More simperly
  • Different collors
  • Better overview for departments
  • Better control what kinds a thing are happening at departments
The organization selected Topdesk. It’s a large organization en this is helping the departments to get overview about thing they got to do.
I like it to work with Topdesk because I get a good overview what is to for the department.

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

I wasn't involved with the implementation phase

Would you buy TOPdesk again?

Yes

It helps us to order the workflow to the departments.

TOPdesk Feature Ratings

Organize and prioritize service tickets
7
Expert directory
7
Service restoration
7
Self-service tools
7
Subscription-based notifications
7
ITSM collaboration and documentation
7
ITSM reports and dashboards
7
Configuration mangement
7
Asset management dashboard
6
Policy and contract enforcement
7
Change requests repository
6
Change calendar
7
Service-level management
7