TOPdesk is the tool for your Service Management
June 21, 2023
TOPdesk is the tool for your Service Management
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
We use TOPdesk for our Servicemanagement at our IT departement and the Facilitair Services department.
It is a strong tool to register en improve your business processes.
It is very usefull for registering all your assets, and take care of all user’s service requests and incidents on a structured way.
It is a strong tool to register en improve your business processes.
It is very usefull for registering all your assets, and take care of all user’s service requests and incidents on a structured way.
4500 - IT servicemanagement
Facilitair services
Other departments are not working with TOPdesk, but possibly they will. Many other departments are not working with standard processes. We notice that this is a problem for the organisation. It will cost staf too many costable time to resolve servicerequests and incidents. We notice that our processes are more stable and efficient.
Facilitair services
Other departments are not working with TOPdesk, but possibly they will. Many other departments are not working with standard processes. We notice that this is a problem for the organisation. It will cost staf too many costable time to resolve servicerequests and incidents. We notice that our processes are more stable and efficient.
- Incidentmanagement
- Changemanagement
- Knowledgemanagement
- Assetmanagement
- Knowledgemanagement
- Better overview of all open tickets (incidents, changes etc.) in 1 overview
- Structured one way of working
- Improve collaboration
- Customer knows what they can expect
Do you think TOPdesk delivers good value for the price?
Not sure
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TOPdesk go as expected?
Yes
Would you buy TOPdesk again?
Yes