Great value to an organization with a care focus and needs technology to go ahead in the future | TrustRadius

Use Cases and Deployment Scope

Mainly incident en problem management, knowledge base, assetmanagement, changemanagement.

Users and Roles

6500 - IT departement, care employees, staff.

Pros and Cons

Sharing essential knowledge to develop application skills with care employees
Incidents can be analyzed quickly and categorized
Prioritize changes requested by the business on business impact and effort

Visualization of information to people less IT minded
Support more agile way of working
More portfolio or roadmap visualization

Return on Investment

Employee satisfaction has raised due to better follow
Better knowledge management within the IT department
Better caseload management on IT employees

Alternatives Considered

Planon Universe for Corporate Real Estate and Facility Managers

More full suited

Support Rating

9

Quick follow up, committed consultants. Strong can do mentallity. Strong customer focus

Likelihood to Renew

10

We are increasing our usage at the moment.

Key Insights

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

Likelihood to Recommend

To organize your IT departement and facilities and create workflow between IT and business. Less suited building maintance