TOPdesk is a Great Tool!
April 12, 2024
TOPdesk is a Great Tool!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
TOPdesk is used as a service management tool. We have multiple teams working in TOPdesk. It’s a great tool to manage different questions, requests, problems, and changes within our organization. It also helps us with collecting data on what to improve in our organization.
- Knowledge Management
- Asset Management
- Incident Management
- The layout of the knowledge management system
- The trees within the Knowledge management system
- Reporting feature
- We’ve used TOPdesk Knowledge management to reduce the time it takes us to solve incidents from 16 to 5 days.
- We’re using automated actions to assign certain incidents directly to the appropriate user, saving around 1-2 days before incidents are solved.
- TOPdesk Knowledge Management has made new employees ready for work on our ServiceDesk in 2 weeks instead of 2 months.
TOPdesk is customizable in all aspects in a more user-friendly manner. Other tools I worked with required technical and expert-level knowledge to make different queues, portals, and categories. With a little guidance from a consultant and some documentation, you can go a long way toward changing TOPdesk features to work for you.
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
Yes
Did implementation of TOPdesk go as expected?
Yes
Would you buy TOPdesk again?
Yes