Item: Totango
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Totango helps my organization manage our large book of business. We are able to track the ways in which accounts are using our product, track the communication between each account manager and the customer, track certain KPI metrics for both the customer and the account manager, and also help set reminders on what tasks are coming up. Currently the Onboarding and CS team uses Totango.

Pros and Cons

Track health of accounts
Track communication with account
Helps everyone stay organized

More flexibility for users to create success plays
Send email notifications when updates will be pushed

Return on Investment

Better customer retention
Increasing lifetime value of existing customers
Monitor at risk or churning accounts

Key Insights

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Support Rating

Totango support is responsive and timely. They are willing to help with any issues and offer valued solutions.

Usability

Very intuitive and easy to manage.

Likelihood to Recommend

For any organization that is looking for a management tool for post sale, Totango is a great tool. Totango helps track all aspects of a customer life cycle and is very customizable in terms of the information it can provide to a team. It is dynamic and easy to use.

Say Yes to Totango!

Overall Satisfaction with Totango