Good qualities, but room for improvement!
November 15, 2017
Good qualities, but room for improvement!
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with TriNet
TriNet is only used for our US entity, even though we are a global organization with offices in Europe and China. TriNet is used for payroll, employee benefits, workers compensation, etc. I am the authorized account user who also enters new hires into the system, I9 forms, etc.
- Ease of Payroll reporting, deadlines, invoice notifications, etc.
- Appreciate the advance notice of holiday closings, reporting date changes, etc.
- The previous TriNet representative for my company provided outstanding customer service, and responded promptly to my requests for assistance, especially when I first began working for my company and TriNet was completely unfamiliar to me. After she accepted a promotion within Trinet, I must admit that the response time from my new representative has decreased dramatically, and I find myself very frustrated by that. She is always very polite, professional and apologetic, but it does not resolve the fact that a recent email inquiry went unanswered for over 10 days, even after I sent a second email, inquiring about the delay. Unacceptable in my opinion. I tried to access the information I needed from the website, (TriNet passport) but was unsuccessful, and thus, was forced to wait for her response. I understand that unexpected issues arise in the workplace, but there should be a protocol in place to continue to address client requests while TriNet works to resolve internal issues.
- Our company does not utilize TriNet from this perspective. We mainly use it for adding or terminating employees, payroll reporting and benefits. Since we are a global company, only 6 US employees of our 55 globally, are registered through TriNet. We would not utilize TriNet for recruiting purposes, time management, etc.
N/A, I have only worked with TriNet since assuming this current position with my company.