Item: TriNet
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use it as our payroll and benefits solution across the whole organization. This was previously done internally. Our employees are enjoying having one-stop access to their benefits, payroll and 401k. As owners of the company, we use the admin portal on a regular basis for seamless HR functionality.

Pros and Cons

Reduces healthcare costs
Payroll administration ease

Onboarding could use some improvement
Reporting is still a bit clunky

Support Rating

Every time I deal with customer service they are extremely helpful. Whether it's over email or the phone, the responses are quick. We have a dedicated rep, which is great. When that rep is out of the office there is always a backup covering her work who responds just as quickly.

Usability

Most of the website is very useful. There are some bugs at times which keep it from a 10. The onboarding process was a bit clunky, but I'm sure they have improved it since we went through it. Employee additions. removals, pay changes, bonuses, etc. are all very easy to do.

Return on Investment

After onboarding, has saved our executives a ton of time with admin tasks.
Automated payroll is much better than our old manual process

Alternatives Considered

N/A

Likelihood to Recommend

Great solution for for small companies. As we grow, I look forward to seeing more of the functionality put into place. The ability to delegate and provide certain access to certain individuals will be key. We are already using this functionality seamlessly with providers such as our accountants and other admin staff.

Onboarding could use improvement, but an essential tool after that.

Overall Satisfaction with TriNet