1. Home
  2. HR Management Software
  3. TriNet Reviews
  4. User Review of TriNet
Good use for Large Businesses
September 01, 2020

Good use for Large Businesses

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use TriNet for payroll, benefits, and items related. It is being used for Human Resources purposes. When it comes to generating reports, I feel it is very confusing and while I appreciate trying to ease the filters it is difficult to get an actual report that shows the info you are needing or even to build one. I also don't like the fact that when it comes to helping an employee solve an issue or get info, it is difficult to obtain even being the manager of the account.
  • HR rep that is the same for assistance
  • Employee portals
  • Options to employees for payment types
  • Generating reports portal
  • Assistance for employees
  • Ease of navigating portal
  • Ease of making changes
Customer Service is very polite and tries to be as helpful as they are allowed. On chat, I do not like the fact that it times out too quickly even if the conversation has not ended. I've had several times when I have had to reopen chat multiple times because I'm waiting for customer service to answer and it times out.
I like the electronic concept and ease of working from anywhere with TriNet but in terms of generating reports for financial purposes or comparison of previous times it is difficult. The reporting portal is created in a way that I feel you would need to know how to code to navigate.
  • Benefits
  • Payroll ease
  • Electronic access to view paystubs
In support, I have had a chance to view the videos with instructions on PPP which were very helpful and in building reports for PPP loans. Since funding started we have been bombarded with info.
I have not used other products but was about to change to ADP and in the end reconsidered and stayed with TriNet.
I believe that TriNet is well suited for a company that has more than 25 employees or multiple locations. Small businesses benefit from the ease of payroll and benefits entry and selections, but when it comes to communication as an admin it becomes difficult to help staff and clear up questions.

TriNet Feature Ratings

8.8
Employee demographic data
5
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
4.5
View and generate pay and benefit information
1
Update personal information
5
View job history
5
View company policy documentation
7
Employee recognition
Not Rated
Asset Management ()
Not Rated
1.0
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
1.0
New hire portal
1
Manager tracking tools
Not Rated
1.0
Corporate goal setting
1
Individual goal setting
1
Line-of sight-visibility
1
Performance tracking
1
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated