Item: TriNet
Rating: 9
Author: Dion Raymond

Use Cases and Deployment Scope

TriNet was my personal HR tool for managing my team's time, performance, pay, and benefits. It was intuitive and easy to learn. I always knew who was at work, on vacation, and on any FMLA or longer-term absences. The app is also a wonderful tool to keep connected while on vacation or away from the office on business travel.

Pros and Cons

Time Management
Performance Management
Payroll Management
specific HR leaves and regulatory Management
Tax documents

employee development / for example, 9 block exercise
better open enrollment support at all levels
help with celebrations for the employees, for example, birthdays and anniversaries

Support Rating

With Chat, email, and phone support, it was very easy to contact them and get resolution for any issues or problems. They would also offer to join meetings and focus groups when needed. I believe them to have some of the best support and I am a support professional. We also appreciated features that would not allow employees to input things that were not needed or could cause issues. This kept our records accurate and clean.

Usability

I gave this high rating as a result of seeing even non tech savvy employees learn to navigate the package quickly and easily with minimal training and one on one help. It has some of the best "self help" features on any group management software I have seen. Feedback from employees at tax time was also very positive with tax documents online and W2 access by the IRS to help with tax time!

Return on Investment

HR compliance
Administrative assistance to help reduce HR resource drain
No question regarding time off accrual or roll over

COVID-19 Support

Fortress implemented a very flexible "WFH" policy during the pandemic and TriNet was instrumental in the management of remote employees. Getting paid correctly is a big deal for all employees. TriNet helped us to keep pay issues nonexistent and that went a long way to helping our employee experience and morale.

Key Insights

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Yes

Alternatives Considered

ASAPP Customer Experience Performance (CXP)

Implementation and cost and time were both much less with TriNet. Managing Human Resources through spreadsheets and keeping policy on SharePoint is not a good use of time and resources. Always check the time and resources needed for an implementation before making a commitment to a particular product. Promises during a sales presentation are not always realistic in the world of HR management.

Likelihood to Recommend

Even though TriNet has a few weaknesses, I would recommend it without hesitation as a Cost vs. Benefit comparison! Keeping track of employee timecards and vacations is a breeze with TriNet. Our HR staff was helped by the support and overall help TriNet added as an HR package. Do not hesitate to give it a comparison with it's competitors on the market.

TriNet for Small to Medium Business is a great decision!

Overall Satisfaction with TriNet