We are not disappointed.
August 06, 2023
We are not disappointed.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TriNet
We are a small remote organization and had been managing all HR, payroll, etc. in house and we outgrew ourselves. TriNet has made managing hiring, exits, payroll, and insurance very smooth as has brought piece of mind that we're with complying with all employment laws across the several states we employ people in.
- Onboarding/exit management
- Ensuring compliance with all employment laws
- Support availability and assistance
- When we first onboarded we weren't getting responses to our emails which was concerning after we had just signed the contract. Turns out all of our emails were getting blocked/held so that was frustrating. Since then we have had a great experience.
- To process payroll, you have to create the record in their time keeping portal and then upload it to the payroll system. It would be great to be able to skip that step with the different systems syncing together.
- We've abandoned the employee review platform as it's never been a smooth experience. We've had issues with: scheduled reviews for a group that launches early or late, not being able to end the group reviews because 1 person has left the company, the platform not being intuition enough to find what we're looking for.
- Before TriNet we were using Google sheets to track time; TriNet has real-time clock in/out to ensure accuracy, and a robust platform to edit/add entries as needed.
- We are now confident wt are compliant with laws and regulation because of TriNet.
- TriNet saves us time each week for HR admin tasks.
Do you think TriNet delivers good value for the price?
Yes
Are you happy with TriNet's feature set?
Yes
Did TriNet live up to sales and marketing promises?
Yes
Did implementation of TriNet go as expected?
No
Would you buy TriNet again?
Yes
We looked at a few different companies and TriNet had the most amazing sales rep (Allison Irwin!) and we felt confident in choosing TriNet. After we signed up Allison continued to build our relationship, supporting us through implementing and still occasionally reaches out to check in and ensure our experience with TriNet is good.