When do you need to use Twilio?
February 26, 2024
When do you need to use Twilio?
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Programmable Chat
- Twilio API for WhatsApp
- Programmable SMS
Overall Satisfaction with Twilio
We use Twilio to send personalized marketing messages or promotions directly to customers' phones via SMS or WhatsApp. This help in increasing engagement and keeping the customers informed about new features and offers that they may want to take advantage of.
In addition, it helps us drive sales while at the same time keeping a pulse on what sort of products/services our customers might want to see next.
In addition, it helps us drive sales while at the same time keeping a pulse on what sort of products/services our customers might want to see next.
- Marketing and Promotions
- Chatbots for Customer Service
- Transactional Emails
- Pricing Transparency and Simplicity
- Documentation and Developer Support:
- Customer Support for All Tiers
- SMS helped us reach customers in a new way
- Appointment reminders helped in reminding both us and customers for calls.
- Voice and video calls are helpful for customer support.
Not quite sure what is meant by channels here.
We use primarily marketing and promotions functions with SMS/WhatsAp, Chatbots to handle common FAQs, transactional emails for the common features like welcome emails, order confirmations, password resets to ensure we are in touch with our customers.
Looking to bring in SMS surveys but haven't gotten to that yet.
We use primarily marketing and promotions functions with SMS/WhatsAp, Chatbots to handle common FAQs, transactional emails for the common features like welcome emails, order confirmations, password resets to ensure we are in touch with our customers.
Looking to bring in SMS surveys but haven't gotten to that yet.
This is the same question as the last question.
It just made things easier because instead of having to do all that stuff in house, we can just outsource and pay for it allowing us to focus on what we are good at.
When scaling, you have to decide what you need to do and what you can outsource.
We can outsource SMS/Transactional emails, so we did.
It just made things easier because instead of having to do all that stuff in house, we can just outsource and pay for it allowing us to focus on what we are good at.
When scaling, you have to decide what you need to do and what you can outsource.
We can outsource SMS/Transactional emails, so we did.
We've only used Twilio.
Do you think Twilio delivers good value for the price?
Yes
Are you happy with Twilio's feature set?
Yes
Did Twilio live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Twilio go as expected?
Yes
Would you buy Twilio again?
Yes