Overall Satisfaction with Typeform
We're currently using Typeform to gather feedback/data from our current customers for marketing purposes and I'm personally using it for new customers prior to them starting the onboarding process. Rather than waiting to find out answers to basic questions during our initial meeting, we use Typeform to gather that data beforehand to better utilize our time with our customers.
- I love how easy and fun it is to create a form. Adding various fields is so simple and they have a robust variety of fields to choose from.
- Typeform's design is a fresh take on forms. Google Forms needs an update bad because Typeform is such a better experience. Also, you can create jump logic to send registrants to certain questions based on their answers to other questions.
- Not only are the forms wonderful, but they definitely have the users in mind. You can easily create a customized notification email to be sent to anyone you choose, which is beneficial for our team. Also, the overall data and results abilities are great.
- When I first signed up with Typeform, I wasn't taken through any type of setup flow or cues. It would have been nice to have that during the setup process with me being a new user.
- They're templates are great, but I do wish they had a few more to choose from.
- It'd be nice if you could redirect a registrant to a certain page based on an answer to one of their questions. I looked into doing this, but do not believe it's possible yet.
- Typeform allows us to onboard customers more quickly which improves our Success Teams CPC.
- Typeform provides a better experience for our customers because they're being onboarded faster and they love filling out the form.
- The form allows us to make business decisions about what feature requests and product improvements to consider based on the data we're collecting.
Forget Google Forms... Typeform is a modern form builder that has desperately been needed. They're modern design and visualizations stand apart from other tools out there. Secondly, their conditional jump logic allows us to customize the experience for our customers rather than having to add if/then questions using something like Google Forms.