Item: UKG Pro
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

It is being used by all employees. Employees use it for their timesheets and to request PTO. Managers use it to edit and approve timesheets, as well as approve/deny PTO requests. HR uses it to process payroll, post open positions using the recruitment module.

Pros and Cons

Program looks and feels modern.
Always making improvements/enhancements.
Has rapid response number you can call.
Assigns account manager to our account that we can go to if there are issues.

More knowledgeable core specialists.
Quicker turn around time on open cases, especially cases related to taxes.
Rapid response specialists should know core and UTM.
Don't do a major upgrade around year-end.

Alternatives Considered

I have not evaluated any. Not sure what other systems were evaluated before they selected UKG.

Performance

I think performance is just fine.

Support Rating

Support is lacking or the support rep's knowledge is lacking.

Exceptional Examples of UKG Pro Support

When we got our account manager involved because we had been calculating GTL for our executives incorrectly the entire year. It was very frustrating and time-consuming until she got involved and was able to find us a knowledgeable rep that helped us fix the issue.

Likelihood to Recommend

It is well suited for our payroll needs.
The recruiting module works well for us because we are not a large company and don't have a lot of openings.
One of the reasons UKG was selected was due to the tax filing capability. We do not have a tax manager on site. I am not confident when setting up a new state or tax code that it is correct even if I have a core specialist on the phone.
When there are variances or misc debits that get deducted from our account, there is no easy way to find out why. The collection detail report only gives a breakdown but does not explain the why so a case always needs to be opened.

Honest UKG Review

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)