Item: UKG Pro
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

UKG Pro is our one stop shop! All of our subsidiaries use the platform and it's been flexible enough to meet our needs from our passenger rail line to our industrial warehouse development company. The interface is very user friendly and helped us transition our employees from HR time stealers for things like address or direct deposit updates. Now we can be more strategic and help propel our companies forward.

Pros and Cons

The interface is very user friendly and easy to modify most fields to fit our companies needs.
They are great at listening to clients for ways to improve the product and keeping up with federal mandates.
They have created a great community where professionals can exchange best practices and solutions to issues.

I love the ticket system for bringing up issues, but it could use some refinement in the way it is processed. Sometimes it takes way longer than I feel it should for my issue to be addressed. Especially for cases that have to occur annually because the change must be made by UKG.
I would like to see them continue to expand the ability to have component companies have their own branding. It was great to see in Onboarding.

Return on Investment

UKG Pro has allowed HR to focus more on strategy than administrative work.
UKG Pro has allowed employees to take a more active roll in making sure their information is up to date.

Alternatives Considered

Benelogic Control

The payroll system we used is no longer offered. At the time of our move to UKG Pro, we had various different systems for recruiting, timesheets, payroll, benefits and onboarding. None easily spoke with the other so everything had to be entered multiple times in the various systems. UKG Pro's seamless integration made it the best choice for us and our expanding companies.

Performance

With Business Intelligence, we have the ability to report on just about anything in UKG Pro. If it's a field in Core, then you can find it in BI. The website itself is quick to load and easy to use. The connection between our banks when processing payroll is seamless.

Support Rating

The support team stops at nothing to get the right answer. There were some growing pains in the beginning, but they have risen to the challenge and have always found ways to help us with our unconventional issues.

Exceptional Examples of UKG Pro Support

During implementation the team strived to find a work around for a particular need with projects and the timesheet. This determination to give us similar function we were used to with our previous time management system goes to show their need to constantly improve and make the product work for a variety of industries.

Likelihood to Recommend

UKG Pro is great for the company that wants to consolidate their information onto one platform. If you have to manually move information from one system to the other, then UKG is great because it;s all in one place. This helps cut down with data entry errors. It's also great for companies whose HR is bogged down with administrative work. The system can be set up to allow managers and employees more access to make necessary changes freeing up HR to help in a more strategic role.

UKG Pro (formerly Ultimate Software UltiPro) same great taste with no added fat!

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)