Item: UKG Ready
Rating: 3
Author: Verified User

Use Cases and Deployment Scope

We use it across the entire lab and have 700 personnel. We purchased the following modules: Time and Labor Management, Performance Management, Compensations Management, and Leave of Absence. We have complex timekeeping needs because most of our work is on sponsored projects from government agencies. We need the ability to charge and affirm time entries across different contracts with varying requirements.

Pros and Cons

Time entry
Easy navigation
Dashboards

Compensation management: Cannot bulk approve or reject.
Time Entry: Approval process for cost center managers requires multiple steps: approve, then submit. Doesn't make sense from an approvers perspective.
Lacking parallel approval workflow. i.e. Cost Center managers and supervisors cannot approve time concurrently.

Return on Investment

Bugs and issues interfere with payroll processing
Stress/strain on approval processes
Mobile app is a plus

Alternatives Considered

Replicon Time & Attendance and Deltek Costpoint

UKG Ready was cheaper than Deltek Costpoint. This is the main reason that we chose it. It does not have the approval features of Replicon.

Industry Expertise

I think that we have complete timekeeping needs. Out of all of the modules, that is by far the strongest or most developed. The HR modules seem like underdeveloped add-ons or second thoughts to that. So, for timekeeping alone, it is a strong product and gives us a lot of the flexibility that we need.

Role-based Success

Some parts of the system come across as fairly complicated, let's use pay calculations as an example. There is a lack of online documentation and learning resources to understand how to build new pay calculations from the ground up. I see this over and over again in the system and think they should invest more in learning resources and documentation.

Quality of Resources

The quality or depth of the resources gets an 8 from me. However, the breadth is lacking. As an example, pay calculations in Ready are complicated, why is there no learning modules on it or guides to show me how to build one from the ground up? Video trainings are great!

Key Insights

Do you think UKG Ready delivers good value for the price?

Yes

Are you happy with UKG Ready's feature set?

Yes

Did UKG Ready live up to sales and marketing promises?

Did implementation of UKG Ready go as expected?

Would you buy UKG Ready again?

Likelihood to Recommend

UKG Ready is well-suited for time entry and timesheets in general. It becomes inhibitive on the approval side. The workflows do not allow for concurrent approval by supervisors and cost center managers. This puts a big strain on getting payroll in on time. UKG's help desk is communicative when working on cases, but we have encountered several bugs that they cannot help us with. No movement or feedback on resolutions around bugs. Their HR modules are underwhelming. They need more development and flexibility.

UKG (not quite) Ready

Overall Satisfaction with UKG Ready