UKG Ready offers customization and incredible support a long the way!
June 15, 2021

UKG Ready offers customization and incredible support a long the way!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UKG Ready

We utilize UKG Ready to process payroll and for quarterly and YE reporting. We run payroll bi-weekly and finalize/submit it independently. We recently added the HR module and we are learning that side of things. I am looking forward to using the HR module more. So far, it has been incredibly helpful with the enrollment of benefits. We haven't completed an annual enrollment of all employees, but I am curious (and looking forward) on that process. For newly eligible employees it has been great. The payroll program is pretty complex and not as easy to learn, but there is so much it can do. Since I have only used this program for 6 months, there is much more to learn. However, once you begin to understand it, it gets much easier. I wish it could generate federal and state payroll forms too, but that would be a whole other program entirely.
  • Customer service is incredible. Everyone is always super friendly and helpful!
  • UKG Ready is very complex and there is so much it can do.
  • Many reporting options and customization.
  • It's pretty complex and if one thing is missing it can quickly throw something off. Something as simple as a new position or a pay code can throw off everything if entered incorrectly. There are so many steps associated with these things it can easily be missed.
  • The HR processes seem to be pretty lengthy.
  • With the addition of the HR module we were able to handle all insurance and benefits in house and no longer use a 3rd party to administer.
If there is an issue or question on how to enhance your experience, you can always reach out to UKG Ready for assistance. They are always willing to listen, customize and help.
It is super helpful in providing information, reports, etc. however sometimes the process is very complex and I am researching how to do something pretty simple. I really enjoy this program but I wish certain things were a little more straight forward.
The resources are helpful but not in-depth enough.

Do you think UKG Ready delivers good value for the price?

Not sure

Are you happy with UKG Ready's feature set?

Yes

Did UKG Ready live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Ready go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Ready again?

Yes

I feel UKG Ready is for a larger business that wants the customization and is ever-changing. There are many reports and options that will help a larger business plus numbers, etc.. I honestly feel like smaller business, 25 or less, really wouldn't benefits much from this software.

UKG Ready Feature Ratings

Employee demographic data
9
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
6
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
Not Rated
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
View and generate pay and benefit information
7
Update personal information
8
View job history
8
View company policy documentation
10
Tracking of all physical assets
8
Report builder
Not Rated
Pre-built reports
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
New hire portal
6
Manager tracking tools
7
Individual goal setting
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
8
Notifications and Alerts
7