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So, so glad we moved to UltiPro - see why.
Updated June 28, 2016

So, so glad we moved to UltiPro - see why.

Katherine Joslin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Recruitment/Onboarding, HR/Payroll, Benefits Enrollment, Time & Attendance, Performance and Compensation Management

Overall Satisfaction with UltiPro

Bethesda has implemented multiple functionalities of Ultimate Software since September 14, 2014. We began the implementation in February 2014 and have just finished with the last module for Performance Management and concurrently Benefit Open Enrollment. We also use Recruitment, Onboarding, HR/Payroll, UTA, and Compensation Management. It is used across the entire organization. We did not have a complete suite of modules to support all aspects of HR until this implementation. Much of our work was done manually on paper or at best on spreadsheets. It has empowered users to take care of their own changes and business situations related to HR.
  • This is a very user friendly software, with many people figuring out how to perform actions with little or no instruction.
  • It is very logical in sequence of events and leads the user through the process they are attempting to accomplish
  • It allows many actions which were previously manual to now be automated, eg. benefit enrollment, address changes, tax changes, etc.
  • We sometimes have to pay an employee retroactively and the software does not allow for that to be completely automated. We have created a workaround to give the retroactive pay but it needs to be automated within UltiPro.
  • Customer service is good but always a work in progress to ensure that it continues to be good. This company is growing so rapidly that it will continue to be a challenge to ensure issues are resolved as quickly as possible. Their service model will need to be continuously modified. Human interaction is critical to ensure cases are not prematurely closed or misguided.
  • Garnishments are priority based not date based which can be problematic. The choice for either way should be an option.
  • Recruitment and onboarding need to be completely integrated to reduce any redundancy.
For a company that did not previously have many automated features, this is a great solution. It also appears to be flexible for us as we grow as a company. The business intelligence capabilities will be very valuable as we learn more about the functionality. If a company does not want this much support or automation, it would not be appropriate.

Key questions to ask: flexibility with pay practices? What kind of support and training are provided? What kind of analytics are available?

UKG Pro Feature Ratings

9.0
Employee demographic data
10
Employment history
6
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
9.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
10.0
Approval workflow
Not Rated
Balance details
10
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
7.3
Report builder
10
Pre-built reports
7
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
10.0
Review status tracking
10
Review reminders
10
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
Not Rated
10.0
Individual goal setting
10
Line-of sight-visibility
Not Rated
Performance tracking
10
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

UltiPro Implementation

Ultimate Software was diligent about providing the structure and support to accomplish our implementation in a timely manner. Because we were implementing so many different subjects, it was a long process with multiple contact points within Ultimate Software. Just because of human nature, I think some Ultimate Software experts were more accepted than others. Be sure to completely identify any special needs and eliminate any custom programming if possible.
  • Implemented in-house

Configuring UltiPro

Just right for our uses

UltiPro Reliability

It is very user friendly and not defined by the volume of work performed.

Integrating UltiPro

Relationship with Ultimate Software

They were very interested in the implementation being a success.