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Ultipro has saved the day for our company.
Updated July 01, 2017

Ultipro has saved the day for our company.

Lamont Deter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

We use UltiPro at all levels for payroll and HR activities including time cards and benefit enrollment as well as all the payroll activities including payroll tax filings.
  • Keep us up-to-date on the latest changes that affect our payroll (e.g. IRS Notice that just came out in regards to the ACA requirements).
  • Provide plenty of standard reports to use in our everyday business life.
  • Business Intelligence Reporting is fairly easy to use and is able to satisfy most of our needs for reporting and record keeping purposes.
  • Usually they get back to us when we submit a case in a very timely manner through the customer service portal.
  • Webcasts are usually very helpful and professionally done.
  • Sometimes communication happens after the fact when something has already been implemented or updated in your system.
  • There is a change in the account manager on our account on a regular basis.
Our payroll issues are fairly simplistic in nature; possibly a more complicated situation would be harder to implement on a large scale. Certainly a mid-market company like ourselves has fit their mold and structure very well.

UKG Pro Feature Ratings

8.0
Employee demographic data
Not Rated
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.8
Pay calculation
9
Support for external payroll vendors
9
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
8
7.0
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
7
9.8
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
9
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
8.5
Report builder
8
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

UltiPro Training

  • Online training
  • Self-taught
Very thorough and lots of options. The tours online are very helpful. The resource and training centers are easy to navigate and find what training you want. Webcasts are very well done.

UltiPro Support

They usually respond very quickly to your case or problem. The Rapid Response Team are very good about solving issues immediately. When they say they will call you back they usually will on a timely basis. I have only had really one bad experience with the help or support from UltiPro and that was early on in my experience. All of our account managers have been very attentive, though there is always a learning curve with the new ones to our particular company.