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By far the best products and support you'll find anywhere!
August 23, 2019

By far the best products and support you'll find anywhere!

Ted Reed | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

We use UltiPro across our entire organization. We use it to process payroll for the corporate offices and all 105 hospitals that we currently own. We are also using the recruiting and onboarding modules for the entire organization which has provided us with excellent savings over the cost of using Taleo. We have recently started using the performance management module at corporate for our annual review process to eliminate the paper forms.
  • UltiPro's support structure is simply phenomenal. They excel in customer communication for reported issues and they also have a fast track process to escalate issues of importance.
  • The payroll system is robust enough to handle the intricacies of a corporate and subsequent hospital structure where unions are also involved.
  • The recruiting and onboarding processes have proven to be a cost-saving over using the Taleo product. Although this product is not as robust as Taleo, UltiPro is constantly adding updates and features.
  • As mentioned earlier, the recruiting and onboarding processes are being updated constantly to improve it.
UltiPro is much more robust than MEDHOST for a large organization.
For the most part, system performance and report generation are very good. Only minor issues occur from time to time but when they do, they work on correcting them as soon as possible.
I'm very pleased with the support process. From creating cases for issues encountered to submitting service requests to phone support, it's all top-notch. Even escalating an issue due to its importance is done quickly and efficiently.
When have they provided exceptional support? How about always! More specifically, when we attempted to use the Recruiting and Onboarding modules, we faced a number of issues that would have stopped us from using the products. They assembled a team to address our most important issues and had them resolved before the go-live date.
I believe the payroll solution is robust enough to handle any organizations needs. The recruiting and onboarding modules are working for us and are being improved on a monthly basis. We have only recently started using the performance management product so it's a work in progress as it'd rolled out our departments here at the corporate offices.

The time and attendance solution does not work for us due to the inherent complexities of an organization of our size.

UKG Pro Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
10
Direct deposit files
10
Salary revision and increment management
10
Leave and Attendance Management ()
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
Asset Management ()
Not Rated
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
9.2
Performance plans
8
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
8
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
9.3
Corporate goal setting
9
Individual goal setting
9
Line-of sight-visibility
9
Performance tracking
10
9.4
Job Requisition Management
9
Company Website Posting
10
Publish to Social Media
9
Job Search Site Posting
9
Duplicate Candidate Prevention
9
Applicant Tracking
10
Notifications and Alerts
10