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Good resource for those who wants to save time on UXR process
May 12, 2023

Good resource for those who wants to save time on UXR process

Rayssa Araújo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

We use it mostly to save time on Research Operations like unmoderated usability tests and consumer videos. We also use it for Usability metrics like SUS. I really like the capability of using their network recruitment base with the screener feature that saves me also time for quality feedbacks and video consumers.
  • Recruitmet
  • Video Consumer
  • Usability Test
  • Unmoderated Interviews
  • Recruitment Network Base
  • Capability to launch studies on both mobile and desktop
  • Gain feedbacks from users
  • Understand how users behaves in certain scenarios
  • Faster time to fix bugs/flow issues
The tool is really helpful inside my company and pretty used for User Research methods such as usability tests, concept design ideas, ab testing, unmoderated interviews and also user recruitment from our base and their base. The support was pretty effective in both scenarios even when I had an issue with test planning or regarding the contract, for example.
Really hood and easy to be handle, very intuitive platform and well designed. Anyone can easily learn and have a fast learning curve for this. There's nothing much to say or point out in that terms. I really like and appreciate the tool and their capability. Thank you so much!
It helped me to save time from Research operatons such as planning a test, moderate a test, recruit from a large sample, improve product features and find out any issues with usability or wording process for example in a faster way then traditional research would be. Thank you so much!
I wasn't the person who selected Usertesting, but I did use this in previous company so I was aware of their capabilities. I really enjoy how usertesting applies their research methods and have a greater support. The UserZoom was easy to handle but I don't remember how it was the internal recruitment in there, for example. And I really liked the way Lookback was easy to handle for users better than Usertesting.

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

I wasn't involved with the implementation phase

Would you buy UserTesting again?

Yes

It was a good resource to capture unboxing videos, ab tests, unmoderated usability studies and costumer videos to gain insights and feedbacks on our user experience research studies. It's really easy to share the insights and keep everything in one place. It's good for recruiting from a large-range sample on their own network base saving some time on research operational process.

Evaluating UserTesting and Competitors

Yes - Hotjar and UserZoom and Lookback. But came out that Usertesting was better than them when it comes to features available and also the way it was easy for members to get into the platform, for example. I really like the variety of methods I can use in Usertesting like interview, ab test, unmoderated usability test.
  • Ease of Use
Nothing.