Item: VanillaSoft
Rating: 10
Author: Verified User

Overall Satisfaction with VanillaSoft

Use Cases and Deployment Scope

It is used across the organization to track contacts, organize a database of recruits, schedule, call, and send mails for market research recruiting. It combines different samples in an easy to use format seamlessly combines different groups in one stream of contacts to use for market research purposes. The classification enables accurate resolution codes for all participants to follow easily.

Pros and Cons

Pros

Record contacts
Follow up on leads

Cons

Calendar function is a little tight in room
Resolution codes should be displayed on front screen by default

Return on Investment

Increased productivity as a front line worker.
Accurate contact scheduling for meetings or call backs.

Key Insights

Do you think VanillaSoft delivers good value for the price?

Yes

Are you happy with VanillaSoft's feature set?

Yes

Did VanillaSoft live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of VanillaSoft go as expected?

I wasn't involved with the implementation phase

Would you buy VanillaSoft again?

Yes

Other Software Used

Cisco Webex Meetings

Likelihood to Recommend

Ease of use calling a contact when using VanillaSoft Connect. Voicemail Drop feature is particularly effective. Scheduling follow ups is easy and effective. This application encourages teamwork through the notes section that is visible for each contact. Follow up made easy with the scheduling function when resolving a call.

It probably could use some beefing up in the Notes area for more in-depth information to be captured.

Comments

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VanillaSoft Recommendation