Decent Partner in the ICM Space
January 26, 2024
Decent Partner in the ICM Space
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Varicent
We use Varicent as our Incentive Compensation Management system company-wide to support our worldwide sales organization representing employees in 37 countries. We have around a dozen different comp plans made up of anywhere from 2 to 6 components (aka measurements) for each plan. We pay monthly, but these plans include monthly, quarterly, and annual bonus components.
- Calculate commissions
- Robust reporting
- Great user portal for plan participants
- Better direct access to support (i.e. phone contact vs. logging a support ticket)
- More consistent table structure
- Make changes to table entries easier (i.e. vs. having to upload small changes)
- Decreased shadow accounting
- Better sales productivity
- Decrease in number of inquiries from field sales
Was quickly able to decipher a glitch that prevented us from distributing comp plans to plan participants. However in most cases, they drag their fee and string us along claiming to be "working on" the issue, while in reality they seem to be hoping it will just go away or we will finally figure it out on our own.
Varicent is the leader in the ICM space because it is scalable and is always making improvements / enhancements based on customer input. However in my opinion based on my own experience, all ICM providers operate similarly in that they over-promise to get a customer's business and then under deliver once the contract is signed - a classic case of bait and switch. They won't tell you the limitations of the product and then when you need something else, they try to upsell you on the model / features you really need.
Do you think Varicent delivers good value for the price?
Yes
Are you happy with Varicent's feature set?
Yes
Did Varicent live up to sales and marketing promises?
No
Did implementation of Varicent go as expected?
No
Would you buy Varicent again?
No