Verint WFM is the Right Solution
June 14, 2022
Verint WFM is the Right Solution
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
This tool allowed us to develop our Workforce Management team and optimize our contacts across multiple regions.
- Schedule Optimization
- Knowledge Management
- Time Off Request
- Reporting
- Agent Productivity
- Reduce Overhead Cost
The decision was already in placed when I stepped into my role.
Do you think Verint Workforce Management delivers good value for the price?
Not sure
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
It has helped all of the contact centers with producing accurate schedules that align with the call volume.
We haven't used this product and will be rolling it out in the next quarter.