If you want a simplified WFM software tool, go with Verint Workforce Management!
June 14, 2022
If you want a simplified WFM software tool, go with Verint Workforce Management!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
Forecasting, adherence, DPA adherence, and MAPE. Helps reach our goals- Service Level, AHT, ABA, and transfer %.
- Forecasting
- Adherence mapping
- KPI
- Allow the visibility of more than 50 Agent view
- More simplified options on updating adherence
- Right clicking to copy and paste a shift
- Improved productivity
- Exceed service level goal of 80%
- Reduced average speed of answer
Verint reports are easy to read and export. Constant issues with Calabrio and CUIC importing missing data.
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
Yes
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
We are a multi-skill call center and Verint Workforce Management has allowed us to forecast for our peak season staffing issues. We have been able to cover our 3rd shift gaps.
We utilize this feature mainly for request management. Allows our Agents to submit leave without having to login to their pc.