Great for client/team communications
April 19, 2022

Great for client/team communications

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Webex Calling

I tried out Webex Calling as a solution for contacting current and potential clients to discuss their work in detail. I'm not particularly opposed to Webex Calling. It works well enough, and I didn't have any bad experiences. I just prefer using Zoom for my business and client communication purposes.
  • client communication
  • online communication
  • chat capabilities
  • n/a
  • makes online communication easier
  • ease of communicating with clients and team members
I have not used any other Cisco Collaboration products in collaboration with Webex Calling at this time, so I am unable to answer this question fully.
Webex Calling meets my needs by providing a safe space to chat with other team members or clients in a professional atmosphere. Having audio, video, and chat capabilities are great for my needs. Again, I just prefer Zoom. Mostly because it's more familiar and it hasn't given me any reason to permanently move to a different calling platform.
Webex Calling, Zoom, and BlueJeans are all pretty similar in terms of capabilities. I think it just comes down to preference. I haven't had any problems with any of the platforms I've used for communication purposes. There hasn't been anything in particular that sticks out in a good or a bad way. I'm just more comfortable with Zoom and BlueJeans.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

No

Webex Calling is great if you're looking for a way to easily communicate with your team or clients. It's pretty similar to other online communications programs I've used, but to be honest, they're all pretty similar in terms of capabilities. It just comes down to preferences, in my opinion. Nothing is wrong with Webex Calling. I just prefer using Zoom!

Webex Calling Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
Not Rated
Call recording
10
Call park
Not Rated
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated