Webex Calling or Webex Contact Center??
April 20, 2022

Webex Calling or Webex Contact Center??

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Webex Calling

Being cloud-based it is easy to access in multiple locations and deceives, any organization either small, medium or large business. It is easy to use, cost-effective billing and you don't need to be a voice engineer to use the platform. Using Webex Calling is a great way to also expand into Webex Contact Center.
  • Clear voice.
  • Accessible on multiple devices.
  • Ease of use.
  • No infrastructure.
  • Easy to use.
  • No specialist needed.
Adding on Webex Contact Center would be the next logical step in the journey of your IT Staff's vision of getting to the cloud, customer experience, infrastructure, and minimizing the need for on-premise systems that need constant patching and upgrades. Use Webex calling and Webex Contact Center is an amazing fit for any organization under 1200 agents hands down!
Webex Calling is a communication platform that is available for mobile and desktop. The mobile app of this platform plays a fundamental role for my company as it makes an overall big difference. I will recommend this tool to other organizations because it is a great product to be employed. Webex Calling is used all across our whole organization because it just fulfills all of its promises. With this platform, we can easily connect with all our colleagues just by logging in so it is great. I have been using this platform for quite a long time which means that I have also had a good enough experience with their customer support. The customer support of this product is so welcoming and facilitating
  • NICE CXone (formerly NICE inContact)
I find this product to be very easily deployed as well as configured. With this platform, it does not really matter from where you are using it be it home or office or any meeting room this platform just seamlessly integrates into your company. Moreover, the user interface is also very simple and clean which mitigates all types of discrepancies to a great extent. Webex Calling is a more reliable platform than all other alternatives. There were so many additions of voice calls, events, messaging, and polling capabilities in this platform that we could not resist using this platform. Also, the other platforms became slightly picky and it became hard for me and my company to keep up with them so this tool just landed as a lifesaver.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

In my opinion, I have been in the contact center industry for 12 years or so. The offering is well fitted for businesses on the main street who don't want to invest heavily in infrastructure, the pricing for Webex Calling is simplified and easy to understand. Once the business grows into a medium-size org there is also the option of bolting on Contact Center.

Webex Calling Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
9
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10