Simple, Easy and Powerful
December 01, 2022

Simple, Easy and Powerful

Meraz Hussain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

Our whole company, which has offices spread across multiple geographies, uses Cisco Webex Calling. By using this, we can save a lot of money. It is a fantastic tool for communication and is quite dependable for making calls. It's really secure and safe. We don't have to be concerned about our information ever getting out. Every day, we have a number of online meetings with our customers, all of which are conducted using Cisco Webex. There are many reasons why we use Cisco Webex Calling. The integration of Cisco Webex Meetings and our in-house phone system was the driving driver behind the migration to Cisco Webex Calling. We moved to Cisco Webex Calling in order to maintain the trend of relying less and less on our on-site data center. Cost reductions were the last, but not the least significant to us. Due to Cisco Webex Meetings' extensive feature set compared to Skype for Business, which was previously used, it has been fully removed.
  • Integrations with Webex Teams and Meetings.
  • Access to an enterprise landline from anywhere.
  • Webex customer service and support are excellent, allowing you to fully rely on Cisco for complete product details and specifications.
  • Establishing connections between internal and external clients globally
  • The mobile app could use some work with regard to the integration of calendars.
  • It would be fantastic to see any improvements made to the control of background noise, regardless of the headsets that are being used and regardless of the devices.
  • Changing user locations requires removing their license. After changing location, re-licensing is possible. Voicemail and call settings are lost.
  • Multiple domain and ADFS login flexibility is missing.
  • With our company's transition to a hybrid work environment, we will become more nimble. We need improved cooperation and the freedom to work from anywhere to better serve our consumers and Webex Calling proved to be the right fit
  • Increase efficiency
  • Free the IT department from the burden of constantly updating phones and PBXs.
We employ the whole Webex Suite. Having everything in a single app is a crucial productivity factor. For example, it is easy to escalate a phone call to a Webex Meeting with a single click. Additionally, the option to communicate with a coworker during a conversation with a client may be quite valuable.The recording function of Webex Calling is another feature that we make use of. Due to the fact that we can save the audio files independently, we are able to complete transactions over the phone here.
Cisco establishes a communication room using Webex Calling, which makes it simpler to attend to matters of this kind. It is only necessary to do the setting on the Webex Hub once; after that, it may be made accessible either for a single user, for the group, or for all of the workers. If you are a user, the only thing you need to be concerned about is the degree to which the conversation is, for instance, private or professional. Who should be a part of the phone conversation that will be taking place? Everything is straightforward to handle and modify as necessary.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Companies must have a telephone system that is dependable, adaptable, and cost-effective to face the reality of the modern hybrid workplace. I believe Webex Calling provides a robust Cloud platform that not only empowers users but also makes IT staff pleased. In reality, deploying and maintaining a Webex Calling system is simple, enabling your staff to concentrate on more critical company issues. And you will likely save money as well. Plus, if you have developing demands, such as a contact center, the easy and potent integrations make it even more appealing.

Webex Calling Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
9
Directory of employee names
8
Answering rules
8
Call recording
10
Call park
9
Call screening
9
Message alerts
8
Video conferencing
9
Audio conferencing
9
Video screen sharing
9
Instant messaging
10
Mobile app for iOS
8
Mobile app for Android
9