Going for WebeX? Things you must know before purchasing.
Updated October 24, 2022

Going for WebeX? Things you must know before purchasing.

Ashish Kumar Mishra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

It is being used by the whole organization to manage, collaborate, and learn together in a self-paced manner. It generally addresses many problems in the Covid period like work from home and collaboration from home. It is a great way of communicating through Webex Teams rather than multiple apps for multiple purposes. This all in one suite is also used from calling and conferencing to taking notes during the session.
  • Team and space formation and moderation.
  • Separate bridges/space for different departments/teams.
  • Meeting and calendar management
  • Call management
  • Group Calling
  • Screen Casting
  • Inbuilt polls and surveys are needed.
  • Quick login through magic link on email.
  • Improvement in graphics of replying a thread.
  • More themes for users to select from.
  • Easy to use communication protocols.
  • Advance security and reliability on online workflow.
  • Faster macro and micro management.
  • Ready to go collaboration through open communication.
Now, these softwares have their own pros and cons but the fact that Webex has a clean interface for IT professionals gives it a strong stand before any of them. It is very likely that the upcoming years will be Webex's year as the growth and development rate of the software is much better than any of the above. Also, micro-management of spaces and people is something that is required, and Webex completes this thirst.
Support service from Cisco is great when it comes to any of its products. Webex being a part of Cisco product family is just another story for the same. It is well known as per Industry standards. Ticket System for handling queries, phone and web support and email support, all are prety much standard and fast.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Overall, usability depends on multiple factors, including, but not limited to, alternatives available, features and pricing, ease of access, CX, number of users, and impact on an organization. Talking about Webex, it has a wide array of features and a clean interface whether it is Webex Teams or Meeting. It also stands before customer's expectations and beats its alternatives with its competitive pricing and ease of access.
It is well suited to working from home and collaboration throughout the globe. No restrictions and no limits are major features to consider. Also, well suited for team management and moderation, project planning and development, etc. It could be less appropriate in unorganized sectors as a little bit complex and costly for those people as there is no single organization that manages the same.

Webex App Feature Ratings

Task Management
9
Scheduling
10
Workflow Automation
9
Mobile Access
9
Search
9
Visual planning tools
8
Chat
9
Notifications
9
Discussions
10
Surveys
6
Internal knowledgebase
9
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Versioning
9
Video files
9
Audio files
9
Document collaboration
8
Access control
10
Advanced security features
10
Integrates with Google Drive
Not Rated
Device sync
9

Cisco Hybrid Work

  • Webex Meetings
  • Webex App
  • Webex Calling
  • Webex Events
  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home
Implementing a hybrid work solution can be difficult if not using fully fledged tools to keep a track on the productivity. With proper planning and work analysis, people can be divided into different segments and based on the same one can define the ratio for Work from anywhere vs Work from Office for individuals, which is crucial for implementing hybrid work. We have implemented Hybrid work by leveraging Webex Calling and meetings for all the collaboration needs.
Everyone has a different timing preference when
it comes to flexibility. Their needs and preference sometimes might not align
with hybrid policies. Some only wants work from home, while for some they might
only want to work from office due to resource constraints. Balancing
everything out and forming a productive hybrid environment
requires effective collaboration, transparency, and regular re-analysis of the
business requirements to improve productivity.
With Cisco's collab products, majority of
challenges could be overcome, and these collaboration tools doesn't require anything
other than what employees already have- A Laptop and Internet :) With features
like noise cancellation and Background Blur/Change, one can make sure that they
can attend office like meetings’ from their house resolving resource
constraints. Regular teams chat and discussions using WebEx teams can
regulate transparency in teams and overcome any barriers.
Using hybrid model it has been observed that the productivity has been increased. At the same time availiability of team is also improved. On-Call got converted into On-Demand which not only saves money for the organization but also gives flexibility to employees. One can do their daily chores and office work in a balanced way at the comfort of living where they want.
Cisco products comes with an assurance of
decades old trust, resilience and security. The quality is unmatched and
unparallel experience makes it best in class. With improving technology with
every update, it provides users with an experience to be always ahead in the
market. With multiple governance mode, one can go with On-Prem, Cloud,
or Hybrid deployment models based on their business need and even switch when
needed.
  • Microsoft Teams
  • Zoom
  • Google Meet
  • Slack
  • GoTo