Just like Microsoft Teams but perfect for an organization that's already in the Cisco Portfolio.

I have not experienced the support services for Webex or Webex teams, but the help section and support pages address a lot of basic training and needed for getting up to speed in the platform. The help desk features videos and GIFs that show how to do and update a lot of different things. Was very helpful in getting up to speed and moving over from Skype these past few months.

The platform is incredible usable for day to day work life, especially during the Covid-19 era when the majority of us are remote. The features like creating a space or leveraging your personal room are similar to jumping in a conference room if we were in person. I have been able to maintain high levels of productivity consistently as I would have in the office over the past 15months. Although only transitioning to Webex in the last couple of months, the features allow for an all in one experience which just makes that collaboration and communication even simpler.

Cisco Webex is part of the larger cisco suite of products, I think it's a natural move for organizations who use cisco products to also leverage Webex teams. The functionality is very similar to Microsoft Teams and better than Skype. I find the quality of calls to be very high and experience very little issues other than 'off-days' like Zoom experiences where there are lags and minor issues. I like the 'all in one' experience with Cisco Webex teams vs. Cisco Webex meetings. I can use instant message, make phone calls directly and my status updates automatically as the platform is integrated with my outlook calendar. It may be less appropriate for smaller organizations where they can leverage cheaper or even free instant messaging options (such as Google Hangouts), I also truly believe for smaller orgs where everyone is in the office a collaboration tool like this may not be necessary at all.