Webex works great with Outlook…if you like Outlook
January 06, 2022

Webex works great with Outlook…if you like Outlook

Michael Kim | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Meetings

We use Webex meetings to meet live with our various remote employees to brainstorm ideas, discuss difficult issues, catch up and have 1 on 1’s, have group meetings and company updates, etc. We also use Webex Meetings to have contract negotiations live after having a few redline exchanges via email, as a live discussion is usually much faster to close out big remaining issues.

Pros

  • It connects well with Outlook so you can quickly pop in Webex links to meeting invites
  • Webex typically has very good image quality for webinars
  • Webex chat works well during webinar meetings

Cons

  • Webex does not have the best UI and many users get confused the first few times they use it
  • Webex crashes quite often which is very frustrating during important meetings
  • Users can’t tell they’re muted or can’t find how to share their screen
  • We used both Webex and Zoom, and also were bringing on Teams. I think it had a positive ROI for the departments/teams that preferred Webex but if there are Zoom users trying to join Webex meetings, they would sometimes show up 4-5 minutes late from trying to join the meeting.
Webex is better than BlueJeans, Google Meet, and perhaps matches up with Teams in terms of ease-of-use and getting meetings started on time. Our company uses Webex because it’s a Microsoft Outlook company and many of the execs and tech teams prefer Webex. Cost-wise, Zoom may be better if you get Enterprise as it’s a flat cost per user.

Do you think Webex Meetings delivers good value for the price?

No

Are you happy with Webex Meetings's feature set?

No

Did Webex Meetings live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Meetings go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Meetings again?

No

Webex crashes often or users have a hard time joining VERY OFTEN. Meetings get started late due to Webex issues, or people drop off or can’t be heard. You likely need the best bandwidth to use Webex and have a smooth experience, but most people have a ton of things open and Webex just doesn’t work well in those situations.
Most of our company‘s employees used Webex and it didn’t have issues scaling across 900 employees and various departments. Deployment is one thing and software reliability and ease-of-use are another.
WebEx’s performance in general had been quite poor for me compared to Zoom. I’d frequently have to provide a Zoom link because my co-worker’s Webex meeting had such poor video quality, or it would constantly crash. Zoom worked 100% of the time except when AWS had an outage.
It’s well suited for smaller companies but if you’re an enterprise, it is likely not the best choice unless your whole company is a PC/Outlook company. Mac users and Gmail users typically prefer Zoom due to its ease of use and typically reliable image and sound quality. Webex webinars have mostly worked well but the polls were terrible.

Webex Meetings Feature Ratings

4.3
High quality audio
5
High quality video
5
Low bandwidth requirements
1
Mobile support
6
7.0
Desktop sharing
7
Whiteboards
Not Rated
7.0
Calendar integration
7
Meeting initiation
6
Integrates with social media
Not Rated
Record meetings / events
8
Slideshows
Not Rated
4.7
Live chat
8
Audience polling
3
Q&A
3
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

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