Item: Webex Webinars
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Conduct customer trainings, webinars, events, etc.

Pros and Cons

Q and A
Chat
Checking customer engagement using emoticons

reporting across entire group
Setting up meeting/webinar templates
Recordings
UI is pretty old

Return on Investment

positively allowed us to roll out webinars and improve engagement with customers
Positively allowed us to track attendees
Negatively impacts ROI because we can't pull attendee reports across our entire platform to measure engagement across products and customers

Alternatives Considered

Zoom, GoTo Meeting, GoTo Webinar, GoTo Training and Microsoft Teams

One of the main reason we chose Webex Webinar was because trainers like the in-webinar/training emoticons that stick next to a user's name on the participant panel. Other products just have the emoji's that pop up, but you can't easily tell who posted them. Those are important to us so we can engage with participants without them coming off mute.

Key Insights

Do you think Webex Webinars delivers good value for the price?

Yes

Are you happy with Webex Webinars's feature set?

Yes

Did Webex Webinars live up to sales and marketing promises?

Yes

Did implementation of Webex Webinars go as expected?

Yes

Would you buy Webex Webinars again?

Yes

Other Software Used

Webex Meetings, Webex App

Likelihood to Recommend

Webex Webinar has worked pretty well for customer webinars with more than 50 folks on the line.

Webex Webinar can be a little cumbersome when setting up multiple trainings across a larger schedule

Meets our needs but could be alot better

Overall Satisfaction with Webex Webinars