WebPT worked for us.

The home exercise program lacks the ability to prescribe or easily store custom exercises. Many of the exercises my staff uses are not included in the library. The process of adding exercises to the library is prohibitively cumbersome.

The ability of Therabill staff to address billing problems that involve the clearinghouse is extremely limited. There is no ability for the user to communicate directly with the clearing house to resolve issues. We have had several critical goes unresolved.

WebPT's "downtime" seems to be increasing. We have had 4-5 instances of login issues over the past six months.

The availability of tech support is inconsistent. Sometimes we are able to reach a representative within minutes, other times it can be 30-40 minutes. This does not meet expectations, given the price point of the software.

The user interface with Therabill is cumbersome. Rather than having access to multiple functions from a single client account, the interface requires frequent navigation back to a home screen. For example, entering an insurance payment is done through one function on a home screen. If this payment results in a client balance, managing that bill requires navigating back to the home screen and then accessing a "bill client" button.