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Acquia DAM (Widen) will save you time and money, and is easy to use
March 11, 2022

Acquia DAM (Widen) will save you time and money, and is easy to use

Greg Nettles | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Widen

We use Acquia DAM (Widen) to house all of our company's digital marketing assets. Before Acquia DAM (Widen), our assets were scattered over several locations. We now have a lone source of truth that contains the most current iteration of any asset. This helps us save time and money, and results in fewer mistakes being made.
  • Organizes assets according to category, keywords and other metrics
  • Continually updates the interface to provide a smoother user experience
  • Provides incredible customer support
  • Understand the importance of visual hierarchy when setting up the elements on their pages.
  • When a selection has been made for downloading an asset, the floating menu should disappear. It hides other assets, and having to click it off is annoying.
  • Compared to other sites, the interface is user-friendly but could always be improved. Some items take some searching or sub-clicking to find.
  • Admin areas are not as intuitive as I'd prefer. They seem to have been designed for engineers, not artists like myself. Always, always iterate to simplify!
  • Metadata and categories
  • Customization for our particular needs
  • Good preview and downloading options
  • Streamlined workflows
  • Less reliance on stock assets
  • Peace of mind
Widen has many features we don't currently use, but it's good to know they are available as our company grows and needs more flexibility. The number of users at our company has steadily increased. We are also looking into workflow tools and plug-ins that Widen offers.
For the first five years, we had one UXM, Michael O'Rear, who was the best I'd ever seen, in any company. They are always available, respond in a timely manner, and are willing to work with us to meet our unique needs.
It's much easier to develop and maintain brand consistency with Acquia DAM (Widen). Brand-approved assets are easy to find and download, and no one has to wonder whether the asset they are selecting is on-brand. You can organize according to campaign or division within the company, and keep certain assets visible to select groups of users.

Do you think Acquia DAM (Widen) delivers good value for the price?

Yes

Are you happy with Acquia DAM (Widen)'s feature set?

Yes

Did Acquia DAM (Widen) live up to sales and marketing promises?

Yes

Did implementation of Acquia DAM (Widen) go as expected?

Yes

Would you buy Acquia DAM (Widen) again?

Yes

For the amount of security needed for a tool like this, the interface is fairly simple, straightforward, and easy to navigate. I find that when I add users I don't generally need to give them a tutorial, which says a lot for ease of use. Acquia DAM (Widen) understands visual hierarchy, which makes it easier to find the things you really want to find on a page. They are also committed to improving their site, but they make smaller, more incremental iterations instead of major changes that take too long to catch up with. The upload process was unwieldy when we first purchased Acquia DAM (Widen) but they have since streamlined it to the point where uploading is a snap. Admin is thorough but a bit intimidating. The part I use most — User Admin — works fine once you are acclimated. There is a breadth of metadata options that should please even the most specific cataloger. We vetted several companies before selecting Acquia DAM (Widen), and they continue to validate our decision.