Is WorkForce Suited for Your WorkForce?
February 24, 2022

Is WorkForce Suited for Your WorkForce?

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with WorkForce Suite

WorkForce is utilized by my company for timekeeping. It has addressed and fixed an issue with the prior system we used called "Deputy", that did not keep track of any time off allocations, so employees had to do math to ensure that they coded time off correctly and that they had enough. I manage a team of 18 employees and audit timesheets, while working with other managers when they have issues with the system.
  • Scheduling can be made simple with pre-made templates
  • Tracking time off balances accurately
  • If a mistake is made, fixing timesheets is simple
  • The UI is NOT user-friendly, whether on mobile app or desktop
  • When availability changes are made, these can take a long time to be reflected on WorkForce
  • Timekeeping
  • Payroll
  • Accurate, conmprehensive documentation of time off balances
  • While the implementation took a while, it runs smoothly and makes payroll processing quick, easy, and efficient.
  • Deputy
Deputy was a LOT easier to use, and I personally liked it more. It did not make approving payroll at the end of the week as easy as WorkForce, and Deputy did not show any PTO balances. Deputy seemed like a simpler, less in-depth version of WorkForce. Personally, I would prefer Deputy, but a lot of my colleagues disagree

Do you think WorkForce Suite delivers good value for the price?

Yes

Are you happy with WorkForce Suite's feature set?

Yes

Did WorkForce Suite live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of WorkForce Suite go as expected?

Yes

Would you buy WorkForce Suite again?

Yes

WorkForce has some work on the backend of the operating system to do, but overall, it is a good timekeeping system.
Pros: Easy to correct mistakes made when clicking in or out, when location services do not work correctly, etc. Time off balances are reflected accurately
Cons: UI is not user friendly, whether on app or desktop. Changes made to availability and time off requests usually take several days to register, when they should be instantaneous after they are approved