Great Introduction for anyone with an online Retail Store
July 13, 2018
Great Introduction for anyone with an online Retail Store
Score 9 out of 10
Vetted Review
Verified User
Software Version
Regular
Overall Satisfaction with Zendesk
We used it as an order management system for a retail clothing brand. We also used it to keep up with requests from customers.
- It worked seamlessly with my email account.
- I was able to mark whether or not an order was fulfilled or pending.
- I was previously only handling requests via email, Zendesk helped put things in order for me.
- Notification feature to your email when something hasn’t been addressed that you may have missed.
- The support ticketing can sometimes get confusing at first glance if you are new to a this kind of program.
- I do not enjoy when others in the organization were able to interrupt or answer a customer. I think roles should be able to be assigned and only designated to the person who is helping accisplercumless otherwise said.
- As I was not the business own this may not have pertained to me, however I saw a huge improvement with our customers satisfaction. Before Zendesk there were plenty of request that that were overlooked because of the volume in which we would receive requests.
- I believe the integration with other applications worked very well. Not only this but it was easy to teach others on the team about the intervention or notice when something was not correct.
- I really enjoy the mobile app. It helped a whole lot when I could not get into the office and had to answer a urgent question from a customer.
Zendesk is the only of its kind that I have used so I don’t have anything to compare it to. It was definitely a good introduction.