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Nearly perfect customer management software
March 01, 2019

Nearly perfect customer management software

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Regular

Overall Satisfaction with Zendesk

All customer emails come through Zendesk. It provides an easy line of communication between our policyholders and us.
  • Organizing and prioritizing emails.
  • Merging customer data.
  • Reporting trends.
  • Integration with third-party phone providers.
  • Intuitive reporting tools.
  • Customer surveys.
  • Improved customer relations.
  • Saves time.
  • Great software, no complaints.
I use Zendesk and Talkdesk. Talk desk is a bit more robust but integrating both takes some effort.
Great for small to medium-sized businesses. I haven’t used it in a larger company. Not great if Zendesk is your sole reporting software.

Zendesk Suite Feature Ratings

Incident and problem management
9.5
Organize and prioritize service tickets
10
Expert directory
8
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
10
Ticket response
10
Self Help Community
8.0
External knowledge base
8
Internal knowledge base
Not Rated
Multi-Channel Help
8.4
Customer portal
8
IVR
8
Social integration
8
Email support
10
Help Desk CRM integration
8