Item: TriNet HR Platform
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Zenefits is primarily used for payroll management and processing, issuing year-end tax documents to staff and contractors, HR and onboarding documents, and management / tracking of PTO. It is used for all staff (and, gradually, all contractors) across our whole organization. Previously, we used a 3rd party accounting firm for payroll, and streamlining it with Zenefits has saved time and reduced errors.

Pros and Cons

Payroll processing
Issuing year-end tax documents

Vacation tracking for employees that are less than 1 FTE is a little tricky -- required more manual math on my end than I would have ideally liked
Customer service can be a little slow to respond when we submit a ticket about an issue

Most Important Features

Payroll processing
Onboarding new staff
HR record-keeping - contracts, signed employee handbook, etc.

Return on Investment

Saved time issuing year-end tax documents
Saved time with new staff onboarding

Alternatives Considered

Gusto

I have only used Gusto as an employee, not an administrator. I found both Zenefits and Gusto to be user-friendly and easy from the employee perspective. Ultimately, as an administrator, I went with Zenefits because they offer a discount for nonprofit organizations.

Key Insights

Do you think TriNet HR Platform delivers good value for the price?

Yes

Are you happy with TriNet HR Platform's feature set?

Yes

Did TriNet HR Platform live up to sales and marketing promises?

Yes

Did implementation of TriNet HR Platform go as expected?

Yes

Would you buy TriNet HR Platform again?

Yes

Other Software Used

QuickBooks Online, Bento for Business, QReserve

Likelihood to Recommend

As a nonprofit organization, we always have to be mindful of operating expenses. With Zenefits, it seemed like a big expense at first, but the amount of time I have saved on dealing with HR / onboarding and payroll processing has far outweighed the cost for our organization. It's also especially helpful at tax time when I have a bunch of contractors that I need to issue 1099s for. I think for small organizations of just a few people, it probably has more functionality than what you need, but once your payroll is over 10-15 people, and/or you have a lot of short-term staff, staff with irregular hours, etc. it is really helpful.

Helped streamline our nonprofit operations

Overall Satisfaction with Zenefits