Item: Ziflow
Rating: 10
Author: Cohen Lewis

Overall Satisfaction with Ziflow

Use Cases and Deployment Scope

We use Ziflow to get accurate feedback from our clients. Previously it was all via email, and I often received a Word Document with the feedback and screenshots. However, Ziflow allows us to get it faster, easier and collaborate with the client on the feedback. The easy-to-use online portal makes it both fast and easy for our clients to use. It resolves the problem of going back and forth with a client about things they mentioned and not knowing what they were referring to. It makes it easy to get feedback from multiple stakeholders, and everyone is notified about that. It also makes easy revisions to keep it clear and avoid multiple email threads or things being lost due to email issues.

Pros and Cons

Pros

Easy to Use
All the Functionality available for different media formats
How you can reply and manage comments with resolution on comments once completed
Keeping it all together and clear with different revisions of the work as required
Easy email and quick notifications

Cons

Mobile devices seem hard to use due to the required plugins and the portal. This could be improved.

Return on Investment

We have saved time by not having so many emails
Made it easier for clients to view marketing material and approve
Making it easier to get feedback
Not having long email threads about discussions and feedback
Not having feedback lost within emails

Key Insights

Do you think Ziflow delivers good value for the price?

Yes

Are you happy with Ziflow's feature set?

Yes

Did Ziflow live up to sales and marketing promises?

Yes

Did implementation of Ziflow go as expected?

Yes

Would you buy Ziflow again?

Yes

Alternatives Considered

I only looked at Ziflow first up as it couldn't compete with others, plus I didn't hear back from many other providers.

Other Software Used

Jira Software, Wasabi Object Storage

Likelihood to Recommend

When you require collaboration with multiple parties and stakeholders with both the client and internal team, it makes it easier to have it all in one spot, with everyone able to see what has been pointed out already. It takes a lot of the discussions and feedback out of email, which can easily be lost in translation or emails missed as multiple people reply in such a short time frame or so quickly together. Having specific actions and being able to see exactly what people are referring to. Having an easy to refer to portal for when clients approve items and the ability to have multiple people approve before it's finally completed just has the next level of checking.

Using Ziflow

Likelihood to Renew

The benefits of this system have proved a saving time and effort. Plus, how much our clients love the system, I think they would be annoyed if we were to remove it.

Business Processes Supported

Getting clear feedback
Easy approvals from clients
Date and time stamped approvals

Innovative Uses

Using it very any approvals on various media such as email marketing, website feedback
Getting internal feedback as well as external feedback

Ziflow Training

Training Types Used

Online Training

In-Person Training

Online Training

They were friendly and took the time to go through everything, especially relating to how we would use the system.

Ziflow Support

Support Rating

I never had a problem, and support has been very quick in the past.

Ziflow Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Comments

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Ziflow has improved our Business + Team efficiency and avoids client confusion with feedback