Overall Satisfaction with Ziflow
We use Ziflow to get accurate feedback from our clients. Previously it was all via email, and I often received a Word Document with the feedback and screenshots. However, Ziflow allows us to get it faster, easier and collaborate with the client on the feedback. The easy-to-use online portal makes it both fast and easy for our clients to use. It resolves the problem of going back and forth with a client about things they mentioned and not knowing what they were referring to. It makes it easy to get feedback from multiple stakeholders, and everyone is notified about that. It also makes easy revisions to keep it clear and avoid multiple email threads or things being lost due to email issues.
- Easy to Use
- All the Functionality available for different media formats
- How you can reply and manage comments with resolution on comments once completed
- Keeping it all together and clear with different revisions of the work as required
- Easy email and quick notifications
- Mobile devices seem hard to use due to the required plugins and the portal. This could be improved.
- We have saved time by not having so many emails
- Made it easier for clients to view marketing material and approve
- Making it easier to get feedback
- Not having long email threads about discussions and feedback
- Not having feedback lost within emails
It has overall improved the team's efficiency in getting feedback and reducing the amount of time spent on email. For example, clients would always have trouble reviewing emails because of emails being forwarded, and it comes through all in weird formats, so the client would start asking questions, but with Ziflow, it is a lot easier to demonstrate what it would look like. It just makes it simple, and our process internally has become more efficient. The team has taken it up quickly and loves the benefits. Our clients also love the system and how easy it is to provide feedback on changes.
We can do things quicker and easier because we know what clients are referring to with their feedback. Previously trying to decipher emails was pretty hard and annoying with things easily being missed and having multiple feedback from the stakeholders, but now we can quickly and easier process what they are referring to. It saves time, and we can get it done in one or two revisions without multiple emails back and forth.
Do you think Ziflow delivers good value for the price?
Yes
Are you happy with Ziflow's feature set?
Yes
Did Ziflow live up to sales and marketing promises?
Yes
Did implementation of Ziflow go as expected?
Yes
Would you buy Ziflow again?
Yes
I only looked at Ziflow first up as it couldn't compete with others, plus I didn't hear back from many other providers.
Using Ziflow
- Getting clear feedback
- Easy approvals from clients
- Date and time stamped approvals
- Using it very any approvals on various media such as email marketing, website feedback
- Getting internal feedback as well as external feedback
Ziflow Training
Ziflow Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Not really. It is just a part of our plan because we got the enterprise features.
1 - Just basic IT skills to help administer the system and keep it neat and tidy.