Ziflow

We use Ziflow to get accurate feedback from our clients. Previously it was all via email, and I often received a Word Document with the feedback and screenshots. However, Ziflow allows us to get it faster, easier and collaborate with the client on the feedback. The easy-to-use online portal makes it both fast and easy for our clients to use. It resolves the problem of going back and forth with a client about things they mentioned and not knowing what they were referring to. It makes it easy to get feedback from multiple stakeholders, and everyone is notified about that. It also makes easy revisions to keep it clear and avoid multiple email threads or things being lost due to email issues.

It has overall improved the team's efficiency in getting feedback and reducing the amount of time spent on email. For example, clients would always have trouble reviewing emails because of emails being forwarded, and it comes through all in weird formats, so the client would start asking questions, but with Ziflow, it is a lot easier to demonstrate what it would look like. It just makes it simple, and our process internally has become more efficient. The team has taken it up quickly and loves the benefits. Our clients also love the system and how easy it is to provide feedback on changes.

We can do things quicker and easier because we know what clients are referring to with their feedback. Previously trying to decipher emails was pretty hard and annoying with things easily being missed and having multiple feedback from the stakeholders, but now we can quickly and easier process what they are referring to. It saves time, and we can get it done in one or two revisions without multiple emails back and forth.

Not really. It is just a part of our plan because we got the enterprise features.