Item: Zoho CRM
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Zoho CRM is been used on a larger scale as it has addressed a lot of problems like Helped to reach customers from every channel like mail, phone, social media, etc It gives real-time notifications whenever the customer tries to reach the business Whatever the communication happens, it helps in defining the effectiveness It helps in knowing the best time to reach the customers

Pros and Cons

Reaching customers
Increase customer communication
Better efficiency
Streamlined the process
Great follow up

Need improvement in tutorials
Some products need polishing
AI Assistant is not of much use
Confusing videos
Support shd be faster

Return on Investment

Great reporting analysis
Limitation of integration

Support Rating

Support has been great from Zoho CRM: Email/Help DeskFAQs/ForumKnowledge BasePhone Support24/7 (Live Rep)Chat

Key Insights

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

Usability

I would give this rating because of the below mentioned features: Collaboration ToolsCommunication ManagementCommunity ManagementContact ManagementContent DeliveryContent ManagementContract/License ManagementCorrelation AnalysisCustomer DatabaseCustomer SegmentationCustomer Service AnalyticsCustomer SupportCustomizable CTAsDashboardDocument ManagementDocument StorageDrip CampaignsEmail ManagementEmail MarketingEmail Response ControlException ReportingExpense TrackingFeedback ManagementField Sales ManagementFor Mac DevicesFor Sales Teams/OrganizationsForecasting

Contract Terms and Pricing Model

Likelihood to Recommend

For small businesses, it offers all tools to manage lead effectively. It gives a great combination of manual plus automatic and it is quite reliable for small businesses. Well suited for small businesses and new startups but not great for well-developed businesses.

USer friendly CRM

Software Version

Overall Satisfaction with Zoho CRM