Zoho (Close to being Great)

The UI is easy to understand. The settings on the backend are very complicated and it's not possible to search for a particular setting (that you know exists, but you do not know where it is located). They allow you to change the view and layout in great detail so that you can really make it yours. It would be better if the pages loaded faster since right now it takes a while.

You can configure most settings (almost to a fault) but it allows for true customization.

Zoho CRM is a very affordable tool for those on a budget. For those who need to make use of many features to serve a fast growing company, it may not be the best choice. It works well for us but we have challenges that I do not think we would have with other CRM's. We could switch, but that's a very daunting process that I do not want to take on right now. The biggest problem is that most of their support have never used another CRM so they do not understand what is normal and all they know is Zoho CRM. You could tell them that the sky is red, and if that is what their team leader told them, then that is what it is.