Item: Zoho CRM
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

I used Zoho in reimbursing my travel expenses and requesting for office supplies. It allowed me to organize my receipts separating meals and transportation expenses helping me file and save digital copies. Submitting to the office was much easier rather than the old ways of pasting each receipt in a bond paper manually.

Pros and Cons

providing updates on the status of my reimbursement
taking digital copies of receipts using mobile phone
automated calculations of all expenses

the scanning of photos does not work when used as automatic
the 2 factor authentication is a nightmare when you forget your password
had a hard time to change my mobile number listed on my account

Product Scalability

Zoho is flexible and scalable because it allows you to customize the tool as required for your business. Ensuring that only the necessary items or information you need is collected from your employees. This also removes the burden for employees that do not need to read so much information that has no concern with them. Thus, employees are more willing to complete tasks needed. Zoho used a logo that looks like you are going to have fun and enjoy using it.

Zoho Customer Experience

I have not seen how zoho is used for sales cycle

Return on Investment

lessen office red tape
simpler approval process for requests
notification for approvers is not seen as a priority in email

Alternatives Considered

none

Key Insights

Do you think Zoho CRM delivers good value for the price?

Not sure

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoho CRM go as expected?

I wasn't involved with the implementation phase

Would you buy Zoho CRM again?

Yes

Other Software Used

Cisco Hybrid Cloud Platform for Google Cloud, BrowseControl, ExpressVPN, Avaya Cloud Office

Likelihood to Recommend

Zoho CRM is well suited in managing business expenses where you need to keep track of all your receipts to be submitted to the office for reimbursement. It does have challenges when you are attaching photos of your receipt. Also, when doing performance review, it is not that user friendly when it comes to navigation and approvals.

Zoho...wonderful experience

Software Version

Overall Satisfaction with Zoho CRM