My Zoom Phone review
March 21, 2024

My Zoom Phone review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoom Phone

Conference rooms, meetings, voice/call-queues, and scheduling are all solutions we use Zoom Phone for.
  • Call-queues are easy to setup and configure
  • No call quality complaints from our users
  • Easy to use with good user documentation
  • We struggle with maintaining international calling and calls being blocked
  • We could use a better integration with our ITSM for paging on-call staff and eliminate the need for another tool to do this
  • I don't have enough knowledge within my role to answer this.

Do you think Zoom Phone delivers good value for the price?

Not sure

Are you happy with Zoom Phone's feature set?

Yes

Did Zoom Phone live up to sales and marketing promises?

Yes

Did implementation of Zoom Phone go as expected?

Yes

Would you buy Zoom Phone again?

Yes

Medium to small businesses it has worked fine. Lately, since we're a Microsoft customer, we're looking at the value of using Teams for voice.

Zoom Phone Feature Ratings

User templates
7
Call reports
8
Directory of employee names
5
Answering rules
9
Call recording
9
Call park
5
Call screening
8
Message alerts
8
Video conferencing
9
Audio conferencing
9
Video screen sharing
9
Instant messaging
5
Mobile app for iOS
8
Mobile app for Android
8