Item: Zoom Phone
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Use this for sales outreach on a daily basis, and setting up meetings with ease with clients. I use Zoom Phone at every part of my day, every day! Typically using the phone feature to dial 50 people a day and texting feature as well. The call quality is much higher than previous systems we've used and have never had an issue with Zoom Phone.

Pros and Cons

Call quality
User friendly/easy to navigate
Calendar linking and reminders

A "delivered" or "read" notification on texts

Return on Investment

Response rate has gone significantly up for me now having a text function, I do a lot of cold outreach so a text allows me to introduce myself and what I'm offering

Alternatives Considered

CloudCall

CloudCall had worse call quality, more dropped calls, and no texting function. All three things improved when switching to Zoom Phone.

Key Insights

Do you think Zoom Phone delivers good value for the price?

Yes

Are you happy with Zoom Phone's feature set?

Yes

Did Zoom Phone live up to sales and marketing promises?

Yes

Did implementation of Zoom Phone go as expected?

Yes

Would you buy Zoom Phone again?

Yes

Other Software Used

Microsoft Teams, ZoomInfo Sales

Likelihood to Recommend

I love the fact I can pull a call that I've done and re-listen, with a manuscript of the conversation to get words or phrases I may not have understood. I also like that I can do this in real time, sometimes it can be hard to understand someone and it will give you the manuscript in real time.

Very Impressed with Zoom Phone

Overall Satisfaction with Zoom Phone