Item: ZoomInfo Sales
Rating: 1
Author: Sri Malladi

Use Cases and Deployment Scope

I was hoping to use ZoomInfo to find leads and send them emails or call them but have not been able to so far

Pros and Cons

None. I used Apollo for 1 / 12th the price and Apollo is way better
They claim they have intent data but it doesn't work
Spent about 50 hours in setup but still struggling with it

Team does not fix the bad contact data even after 2 months of follow ups
Horrible support and onboarding process
Dialer does not work even after 3 months
Self service model but priced as a "done for you model"
Aggressive and fraudulent sales practices

Not really.. its been 3 months since I started paying for the product but have not been able to use properly.

Dialer shows up as spam (they seem to recycle numbers), they don't fix the bad contacts even after weeks of follow up.

Ease of Integration

Does not integrate with my CRM. I didn't expect they would so this didn't bother me.

Return on Investment

Waste of time and spent 50 hours or so trying to figure this out
Bad support
Deceptive sales team who pressure you to buy

Key Insights

Do you think ZoomInfo Sales delivers good value for the price?

Are you happy with ZoomInfo Sales's feature set?

Did ZoomInfo Sales live up to sales and marketing promises?

Did implementation of ZoomInfo Sales go as expected?

Would you buy ZoomInfo Sales again?

Likelihood to Recommend

They are charging $13,000 but their product does not work properly and their support model falls way short of what was sold to me.

They have a dialer but the numbers they provide show up as spam when I call someone. When I ask them to fix it, they provide a list of about 12 different websites and 1-800 numbers that I have to call myself to get their numbers whitelisted. I spent about 8 hours on this and it still doesn't work.

Their sales rep promised me that the whole system would be "fully setup" the day after I signed the package and that their team would import the sequences. But its basically a self-service model using a klunky UI, where I have to invest another 20-30 hours to watch webinars and work with an offline support team to set it up.

I get bounced emails and when I email them asking them to fix these, they don't do it properly. I'm forced to exchange dozens of emails with them and they still haven't fixed some of the contacts I flagged for them two months ago.

Stay away from Zoominfo. This is one of the most frustrating experiences my company has had (and I, personally have had) using a B2B product, especially at this price range. I'd recommend Apollo instead, which is cheaper and works much better, and I'm happy to consider other products that do a good job.

Horrible support, deceptive sales, sub-par product - DO NOT BUY!

Overall Satisfaction with ZoomInfo SalesOS