What users are saying about
2 Ratings
12 Ratings
2 Ratings
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Score 5.4 out of 101
12 Ratings
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Score 4.5 out of 101

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Likelihood to Recommend

10000ft

I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.
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Tenrox

We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
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Feature Rating Comparison

Project Management

10000ft
3.5
Tenrox
3.7
Task Management
10000ft
6.0
Tenrox
3.0
Resource Management
10000ft
6.0
Tenrox
3.0
Gantt Charts
10000ft
2.0
Tenrox
8.0
Scheduling
10000ft
2.0
Tenrox
3.0
Workflow Automation
10000ft
2.0
Tenrox
2.0
Team Collaboration
10000ft
1.0
Tenrox
1.0
Document Management
10000ft
2.0
Tenrox
2.0
Email integration
10000ft
1.0
Tenrox
2.0
Timesheet Tracking
10000ft
7.0
Tenrox
2.0
Change request and Case Management
10000ft
2.0
Tenrox
5.2
Budget and Expense Management
10000ft
7.0
Tenrox
1.0
Support for Agile Methodology
10000ft
Tenrox
7.9
Support for Waterfall Methodology
10000ft
Tenrox
6.9
Mobile Access
10000ft
Tenrox
4.5

Professional Services Automation

10000ft
5.0
Tenrox
10.0
Quotes/estimates
10000ft
6.0
Tenrox
Invoicing
10000ft
2.0
Tenrox
10.0
Project & financial reporting
10000ft
7.0
Tenrox
10.0

Pros

  • Tracks freelance resource hours.
  • Tracks multiple small projects and milestones within the projects.
  • Tracks budget information and scope creep.
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  • User interface on time entry is simple to use.
  • Reporting abilities are basically unlimited. If you put the information in to Tenrox, there is a way to report on it.
  • Customer Service/Support not only at implementation but even after [becoming] an established user.
  • Simple to set up new clients/projects/billing rules/rates/tasks/users/etc.
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Cons

  • It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
  • When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
  • The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.
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  • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
  • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
  • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
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Likelihood to Renew

10000ft4.0
Based on 1 answer
I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
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Tenrox7.0
Based on 6 answers
We have a lot of time invested in the set up of our Tenrox report system
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Usability

No score
No answers yet
No answers on this topic
Tenrox8.0
Based on 1 answer
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
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Support

No score
No answers yet
No answers on this topic
Tenrox9.0
Based on 1 answer
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
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Implementation

No score
No answers yet
No answers on this topic
Tenrox9.0
Based on 1 answer
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
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Alternatives Considered

Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it
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The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
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Return on Investment

  • Positive - We were able to track multiple projects at the same time and record accurate hours.
  • Positive - Able to pull budget and excel reports which can the be analyzed further and relatively simply.
  • Negative - There were a lot of times when hours were entered inaccurately which left us in a bind with budget and freelance billing.
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  • Tenrox helps us focus on the goal of completing and finalizing a project. It helps us keep track of the full project with the end in mind.
  • For the Finance team, it helps us price our products, because they can see how many hours are spent on certain tasks or types of products which can give us a competitive advantage in our sector.
  • Employee focus is key, we know what needs to be done, who needs to do it, and how many hours they should spend on it.
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Pricing Details

10000ft

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Tenrox

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details