What users are saying about
37 Ratings
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Deltek WorkBook

My recommendation very much depends on who the colleague is. I would recommend WorkBook if it is an accountant, project manager or someone similar, and if the setup is done within WorkBook and passwords, etc. are being used within WorkBook only. I would tell IT Managers to avoid the application and think twice in terms of access management etc.
Christopher Fritz | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Deltek WorkBook
Customer data management / contact management
1CRM
9.0
Deltek WorkBook
Workflow management
1CRM
9.0
Deltek WorkBook
Territory management
1CRM
9.0
Deltek WorkBook
Opportunity management
1CRM
10.0
Deltek WorkBook
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Deltek WorkBook
Contract management
1CRM
7.0
Deltek WorkBook
Quote & order management
1CRM
10.0
Deltek WorkBook
Interaction tracking
1CRM
9.0
Deltek WorkBook
Channel / partner relationship management
1CRM
9.0
Deltek WorkBook

Customer Service & Support

1CRM
9.3
Deltek WorkBook
Case management
1CRM
10.0
Deltek WorkBook
Call center management
1CRM
9.0
Deltek WorkBook
Help desk management
1CRM
9.0
Deltek WorkBook

Marketing Automation

1CRM
10.0
Deltek WorkBook
Lead management
1CRM
10.0
Deltek WorkBook
Email marketing
1CRM
10.0
Deltek WorkBook

CRM Project Management

1CRM
9.7
Deltek WorkBook
Task management
1CRM
9.0
Deltek WorkBook
Billing and invoicing management
1CRM
10.0
Deltek WorkBook
Reporting
1CRM
10.0
Deltek WorkBook

CRM Reporting & Analytics

1CRM
9.0
Deltek WorkBook
Forecasting
1CRM
8.0
Deltek WorkBook
Pipeline visualization
1CRM
9.0
Deltek WorkBook
Customizable reports
1CRM
10.0
Deltek WorkBook

Customization

1CRM
8.5
Deltek WorkBook
Custom fields
1CRM
8.0
Deltek WorkBook
Custom objects
1CRM
8.0
Deltek WorkBook
Scripting environment
1CRM
9.0
Deltek WorkBook
API for custom integration
1CRM
9.0
Deltek WorkBook

Security

1CRM
8.5
Deltek WorkBook
Single sign-on capability
1CRM
8.0
Deltek WorkBook
Role-based user permissions
1CRM
9.0
Deltek WorkBook

Social CRM

1CRM
7.5
Deltek WorkBook
Social data
1CRM
7.0
Deltek WorkBook
Social engagement
1CRM
8.0
Deltek WorkBook

Integrations with 3rd-party Software

1CRM
9.5
Deltek WorkBook
Marketing automation
1CRM
9.0
Deltek WorkBook
Compensation management
1CRM
10.0
Deltek WorkBook

Platform

1CRM
9.0
Deltek WorkBook
Mobile access
1CRM
9.0
Deltek WorkBook

Project Management

1CRM
Deltek WorkBook
7.9
Task Management
1CRM
Deltek WorkBook
8.2
Resource Management
1CRM
Deltek WorkBook
9.1
Gantt Charts
1CRM
Deltek WorkBook
9.1
Scheduling
1CRM
Deltek WorkBook
9.0
Workflow Automation
1CRM
Deltek WorkBook
6.3
Team Collaboration
1CRM
Deltek WorkBook
6.3
Support for Agile Methodology
1CRM
Deltek WorkBook
10.0
Support for Waterfall Methodology
1CRM
Deltek WorkBook
10.0
Document Management
1CRM
Deltek WorkBook
6.3
Email integration
1CRM
Deltek WorkBook
6.3
Mobile Access
1CRM
Deltek WorkBook
4.4
Timesheet Tracking
1CRM
Deltek WorkBook
7.3
Change request and Case Management
1CRM
Deltek WorkBook
10.0
Budget and Expense Management
1CRM
Deltek WorkBook
8.0

Professional Services Automation

1CRM
Deltek WorkBook
6.4
Quotes/estimates
1CRM
Deltek WorkBook
5.6
Invoicing
1CRM
Deltek WorkBook
6.3
Project & financial reporting
1CRM
Deltek WorkBook
6.3
Integration with accounting software
1CRM
Deltek WorkBook
7.3

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Deltek WorkBook

  • Workbook handles all processes in a consultancy company
  • Workflow options on all thinkable processes
  • Support global growth and intercompany management
  • Strong planning tool
  • Able to manage multiple clients to one project
  • Advanced template set-up
  • The communication module, so all relevant information is available on the projects
  • Flexible planning and project management
Frants E. Moraitis | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Deltek WorkBook

  • The integrations on IT level are not great and should be improved.
  • Change of IP's that's used for logins are being changed without reporting it to super users.
Christopher Fritz | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Deltek WorkBook

Timelog, e-conomic project module and podio
Frants E. Moraitis | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Deltek WorkBook

  • WorkBook is one of the cheaper solutions on the market, which, in the long term, gives a great ROI.
  • We have spent a lot of time on support which is a negative impact.
Christopher Fritz | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Deltek WorkBook

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$19*

* per month

Rating Summary

Add comparison