What users are saying about
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 56 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 6 reviews and ratings
Feature Set Ratings
Sales Force Automation

9.3
1CRM
93%

Deltek WorkBook
Feature Set Not Supported
N/A
1CRM ranks higher in 9/9 features
1CRM ranks higher in 9/9 features
Customer data management / contact management

9.6
96%
5 Ratings

N/A
0 Ratings
Workflow management

9.6
96%
5 Ratings

N/A
0 Ratings
Territory management

9.3
93%
5 Ratings

N/A
0 Ratings
Opportunity management

9.6
96%
5 Ratings

N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings

N/A
0 Ratings
Contract management

8.8
88%
5 Ratings

N/A
0 Ratings
Quote & order management

9.6
96%
5 Ratings

N/A
0 Ratings
Interaction tracking

9.6
96%
5 Ratings

N/A
0 Ratings
Channel / partner relationship management

9.1
91%
5 Ratings

N/A
0 Ratings
Customer Service & Support

9.6
1CRM
96%

Deltek WorkBook
Feature Set Not Supported
N/A
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Case management

9.5
95%
5 Ratings

N/A
0 Ratings
Call center management

10.0
100%
5 Ratings

N/A
0 Ratings
Help desk management

9.3
93%
4 Ratings

N/A
0 Ratings
Marketing Automation

8.5
1CRM
85%

Deltek WorkBook
Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Lead management

8.6
86%
5 Ratings

N/A
0 Ratings
Email marketing

8.3
83%
5 Ratings

N/A
0 Ratings
CRM Project Management

9.0
1CRM
90%

Deltek WorkBook
Feature Set Not Supported
N/A
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Task management

9.0
90%
5 Ratings

N/A
0 Ratings
Billing and invoicing management

8.7
87%
5 Ratings

N/A
0 Ratings
Reporting

9.4
94%
5 Ratings

N/A
0 Ratings
CRM Reporting & Analytics

9.1
1CRM
91%

Deltek WorkBook
Feature Set Not Supported
N/A
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Forecasting

8.9
89%
5 Ratings

N/A
0 Ratings
Pipeline visualization

9.4
94%
5 Ratings

N/A
0 Ratings
Customizable reports

9.1
91%
5 Ratings

N/A
0 Ratings
Customization

8.9
1CRM
89%

Deltek WorkBook
Feature Set Not Supported
N/A
1CRM ranks higher in 4/4 features
1CRM ranks higher in 4/4 features
Custom fields

9.0
90%
5 Ratings

N/A
0 Ratings
Custom objects

9.3
93%
4 Ratings

N/A
0 Ratings
Scripting environment

8.6
86%
4 Ratings

N/A
0 Ratings
API for custom integration

8.7
87%
4 Ratings

N/A
0 Ratings
Security

9.3
1CRM
93%

Deltek WorkBook
Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Single sign-on capability

9.1
91%
5 Ratings

N/A
0 Ratings
Role-based user permissions

9.4
94%
5 Ratings

N/A
0 Ratings
Social CRM

9.1
1CRM
91%

Deltek WorkBook
Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Social data

8.9
89%
4 Ratings

N/A
0 Ratings
Social engagement

9.2
92%
4 Ratings

N/A
0 Ratings
Integrations with 3rd-party Software

8.4
1CRM
84%

Deltek WorkBook
Feature Set Not Supported
N/A
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Marketing automation

8.3
83%
4 Ratings

N/A
0 Ratings
Compensation management

8.6
86%
4 Ratings

N/A
0 Ratings
Platform

7.7
1CRM
77%

Deltek WorkBook
Feature Set Not Supported
N/A
1CRM ranks higher in 1/1 features
1CRM ranks higher in 1/1 features
Mobile access

7.7
77%
4 Ratings

N/A
0 Ratings
Project Management

1CRM
Feature Set Not Supported
N/A

4.7
Deltek WorkBook
47%
Deltek WorkBook ranks higher in 14/14 features
Deltek WorkBook ranks higher in 14/14 features
Task Management

N/A
0 Ratings

4.1
41%
3 Ratings
Resource Management

N/A
0 Ratings

6.1
61%
3 Ratings
Gantt Charts

N/A
0 Ratings

4.2
42%
3 Ratings
Scheduling

N/A
0 Ratings

2.2
22%
3 Ratings
Workflow Automation

N/A
0 Ratings

2.1
21%
3 Ratings
Team Collaboration

N/A
0 Ratings

7.0
70%
3 Ratings
Support for Agile Methodology

N/A
0 Ratings

3.0
30%
2 Ratings
Support for Waterfall Methodology

N/A
0 Ratings

3.0
30%
2 Ratings
Document Management

N/A
0 Ratings

2.1
21%
3 Ratings
Email integration

N/A
0 Ratings

3.1
31%
3 Ratings
Mobile Access

N/A
0 Ratings

5.0
50%
3 Ratings
Timesheet Tracking

N/A
0 Ratings

9.9
99%
3 Ratings
Change request and Case Management

N/A
0 Ratings

4.0
40%
2 Ratings
Budget and Expense Management

N/A
0 Ratings

10.0
100%
2 Ratings
Professional Services Automation

1CRM
Feature Set Not Supported
N/A

8.9
Deltek WorkBook
89%
Deltek WorkBook ranks higher in 4/4 features
Deltek WorkBook ranks higher in 4/4 features
Quotes/estimates

N/A
0 Ratings

9.8
98%
3 Ratings
Invoicing

N/A
0 Ratings

7.9
79%
3 Ratings
Project & financial reporting

N/A
0 Ratings

7.9
79%
3 Ratings
Integration with accounting software

N/A
0 Ratings

9.9
99%
3 Ratings
Attribute Ratings
- 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

9.6
1CRM
96%
5 Ratings

8.0
Deltek WorkBook
80%
3 Ratings
Usability

9.6
1CRM
96%
4 Ratings

9.0
Deltek WorkBook
90%
1 Rating
Support Rating

9.7
1CRM
97%
4 Ratings

9.0
Deltek WorkBook
90%
1 Rating
Likelihood to Recommend
1CRM
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesDeltek WorkBook
My recommendation very much depends on who the colleague is. I would recommend WorkBook if it is an accountant, project manager or someone similar, and if the setup is done within WorkBook and passwords, etc. are being used within WorkBook only. I would tell IT Managers to avoid the application and think twice in terms of access management etc.
Head of Global IT
VerticMarketing and Advertising, 51-200 employees
Pros
1CRM
- Sales management.
- Marketing management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Deltek WorkBook
- Workbook handles all processes in a consultancy company
- Workflow options on all thinkable processes
- Support global growth and intercompany management
- Strong planning tool
- Able to manage multiple clients to one project
- Advanced template set-up
- The communication module, so all relevant information is available on the projects
- Flexible planning and project management
Co Founder
Gratisal ApSManagement Consulting, 11-50 employees
Cons
1CRM
- It should also have voice commands.
- UX needs to be more interactive.
- Rest is great.
Product Developer
DXC TechnologyInformation Technology & Services, 10,001+ employees
Deltek WorkBook
- The integrations on IT level are not great and should be improved.
- Change of IP's that's used for logins are being changed without reporting it to super users.
Head of Global IT
VerticMarketing and Advertising, 51-200 employees
Pricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Deltek WorkBook
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Required
$19
Starting Price
—Usability
1CRM
1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Technical Product Specialist
Northern Safety & IndustrialRetail, 201-500 employees
Deltek WorkBook
Deltek WorkBook 9.0
Based on 1 answer
Gets the job done, just not the sexiest.

Verified User
Executive in Corporate
Entertainment Company, 51-200 employeesSupport Rating
1CRM
1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Deltek WorkBook
Deltek WorkBook 9.0
Based on 1 answer
Great implementation support, but haven't had many questions since.

Verified User
Executive in Corporate
Entertainment Company, 51-200 employeesAlternatives Considered
1CRM

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesDeltek WorkBook
Timelog, e-conomic project module and podio
Co Founder
Gratisal ApSManagement Consulting, 11-50 employees
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Deltek WorkBook
- WorkBook is one of the cheaper solutions on the market, which, in the long term, gives a great ROI.
- We have spent a lot of time on support which is a negative impact.
Head of Global IT
VerticMarketing and Advertising, 51-200 employees