What users are saying about
52 Ratings
13 Ratings
52 Ratings
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Score 8.9 out of 100
13 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

1CRM

It is so beneficial in managing customer relations and in managing projects. It is software with an easy and friendly interface and is available in the market at a very reasonable price. It has features that enabled us in making budgets and invoices as well. It is not desirable for managing internet resources.
Maya George | TrustRadius Reviewer

Vincere

This has been such a fantastic experience for our company, I'd recommend Vincere in a heartbeat. Fantastic service with a team who seem like they genuinely just want to help - they really seemed to care about getting us happy with their product, especially when helping us finish the data import from our old system.

I'd say it would be a good fit for a large recruitment company as the dashboards and reporting is very good. However, the low price also makes it a good option for start-ups or cost conscious firms.
Harriet O'Connor | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
Vincere
Customer data management / contact management
1CRM
8.9
Vincere
Workflow management
1CRM
9.3
Vincere
Territory management
1CRM
8.9
Vincere
Opportunity management
1CRM
9.2
Vincere
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.6
Vincere
Contract management
1CRM
8.6
Vincere
Quote & order management
1CRM
9.1
Vincere
Interaction tracking
1CRM
8.9
Vincere
Channel / partner relationship management
1CRM
8.7
Vincere

Customer Service & Support

1CRM
9.0
Vincere
Case management
1CRM
8.6
Vincere
Call center management
1CRM
9.1
Vincere
Help desk management
1CRM
9.2
Vincere

Marketing Automation

1CRM
8.8
Vincere
Lead management
1CRM
9.0
Vincere
Email marketing
1CRM
8.5
Vincere

CRM Project Management

1CRM
9.1
Vincere
Task management
1CRM
9.0
Vincere
Billing and invoicing management
1CRM
9.1
Vincere
Reporting
1CRM
9.2
Vincere

CRM Reporting & Analytics

1CRM
9.2
Vincere
Forecasting
1CRM
9.1
Vincere
Pipeline visualization
1CRM
9.3
Vincere
Customizable reports
1CRM
9.3
Vincere

Customization

1CRM
8.9
Vincere
Custom fields
1CRM
8.9
Vincere
Custom objects
1CRM
9.1
Vincere
Scripting environment
1CRM
8.7
Vincere
API for custom integration
1CRM
9.0
Vincere

Security

1CRM
9.2
Vincere
Single sign-on capability
1CRM
9.2
Vincere
Role-based user permissions
1CRM
9.1
Vincere

Social CRM

1CRM
9.1
Vincere
Social data
1CRM
8.9
Vincere
Social engagement
1CRM
9.3
Vincere

Integrations with 3rd-party Software

1CRM
8.4
Vincere
Marketing automation
1CRM
8.2
Vincere
Compensation management
1CRM
8.6
Vincere

Platform

1CRM
7.9
Vincere
Mobile access
1CRM
7.9
Vincere

Recruiting / ATS

1CRM
Vincere
6.1
Job Requisition Management
1CRM
Vincere
5.1
Company Website Posting
1CRM
Vincere
7.1
Publish to Social Media
1CRM
Vincere
5.6
Job Search Site Posting
1CRM
Vincere
5.1
Customized Application Form
1CRM
Vincere
5.1
Resume Management
1CRM
Vincere
5.1
Duplicate Candidate Prevention
1CRM
Vincere
5.1
Candidate Search
1CRM
Vincere
6.7
Applicant Tracking
1CRM
Vincere
6.7
Collaboration
1CRM
Vincere
5.6
Task Creation and Delegation
1CRM
Vincere
6.7
Email Templates
1CRM
Vincere
6.7
User Permissions
1CRM
Vincere
7.6
Notifications and Alerts
1CRM
Vincere
7.6
Reporting
1CRM
Vincere
5.1

Pros

1CRM

  • It is feature-rich, adaptable, and simple to use, with excellent support.
  • including e-commerce, marketing, and customer care.
  • This programme offers a comprehensive solution for managing all aspects of online company,
salman inamdar | TrustRadius Reviewer

Vincere

  • Alex (on the help desk) is amazing when it comes to helping me when I don't know how to process things on the system; she knows exactly what I need to understand what she is trying to explain and even does a quick video for me which helps a lot and saves me time.
  • CV integration is great and saves me a lot on having to write a candidate's CV from scratch or copying and pasting.
  • The live list to clients and how it allows the client to interact with you and inside their own organization. It also looks more professional, the way it is sent to the client, than just a generic email.
  • I love the reporting system and how it keeps you on your toes, as you can see where you are as in stats and how much you need to bring in still. For managers and owners, the reporting functions are great. As long as your staff are capturing all the info into the system your reports will pretty much be 100% accurate. The best thing is you can pull a report to let you know exactly which data isn't being put into they system by which staff and you can then follow up with them.
Lee Jatho MRCSA | TrustRadius Reviewer

Cons

1CRM

  • In comparison to Outlook, the e-mail feature is limited.
  • Streamline sales processes by combining business resources.
  • The size of 1CRM is probably my least favourite feature. It includes Order Management, Service Management, and Project Management in addition to CRM. When I first started using it as a basic Sales & Marketing CRM for a few months, I had no idea what I was getting myself into.
salman inamdar | TrustRadius Reviewer

Vincere

  • Full of bugs.
  • The same data points are quoted differently across the product.
  • Removing data when you wish to leave has been a real challenge. Limited capability in the product itself and a slow to respond support team.
  • Support is poor in general.
  • Every new release provides more complexity that adds no value and compounds the many bugs in the product further.
  • Even as part of a GDPR request we found it difficult to get our data from the company, we were also charged for the privilege.
  • Support is slow and unwilling to admit where fundamental problems exist in the product. If they respond it's with a workaround rather than a fix.
  • Lots of corny comments about billing, making money, "license to Bill" are communicated from the company and in the product. Not everyone in this sector is driven by money some of us want to provide a quality service, the money is an outcome of a good job not the starting point.
  • The sales process consisted of basically lots of window dressing about the product, we were tied to 3 years and then found out most of the features we purchased the product for don't work and many still don't work nearly 3 years later.
Mark Hurren | TrustRadius Reviewer

Usability

1CRM

1CRM 9.3
Based on 7 answers
1CRM software is very useful in order management and I'm also able to prepare timesheets. It also ease our work by collecting the customer's details. This 1CRM software can be used in other companies as well. I recommend 1CRM to my colleges and friends. It's even highly recommended to others.
Anonymous | TrustRadius Reviewer

Vincere

Vincere 6.7
Based on 3 answers
Simple and clear system to use, and training provided and available for download meaning if anything has been missed we can go back and review
Rebecca Farrell | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.4
Based on 7 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

Vincere

Vincere 10.0
Based on 2 answers
I mostly got Alex, and she was absolutely amazing and sometimes I would request for her to help me. The support at Vincere that I have received so far has been great!
Lee Jatho MRCSA | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Vincere

The interface and the bulk-activities. Even though the others are more customizable, Vincere.io definitely gives you plenty of freedom when doing other tasks.
Andrea Fabiola Mujica Pereira | TrustRadius Reviewer

Return on Investment

1CRM

  • We are very pleased with your performance because it has greatly aided us in our sales because it provides a wide range of options and responsibilities, such as budgeting, monitoring, project management, and invoice generation, all of which have made our work easier and more tolerable.
  • Your technical support team is fantastic; they are always willing to assist us and have identified answers in a timely manner.
salman inamdar | TrustRadius Reviewer

Vincere

  • Our clients say that they like the way we interact with them through the platform, its fresh and dynamic
  • Tracks our KPI's and revenue generation
Paul Foster | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Vincere

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

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