What users are saying about
37 Ratings
37 Ratings
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Score 7.7 out of 100
84 Ratings
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Score 8 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Abhijit Bhattacharjee | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Oracle Siebel CRM
8.1
Customer data management / contact management
1CRM
9.0
Oracle Siebel CRM
8.8
Workflow management
1CRM
9.0
Oracle Siebel CRM
9.0
Territory management
1CRM
9.0
Oracle Siebel CRM
8.5
Opportunity management
1CRM
10.0
Oracle Siebel CRM
8.9
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Oracle Siebel CRM
7.6
Contract management
1CRM
7.0
Oracle Siebel CRM
7.6
Quote & order management
1CRM
10.0
Oracle Siebel CRM
7.9
Interaction tracking
1CRM
9.0
Oracle Siebel CRM
7.8
Channel / partner relationship management
1CRM
9.0
Oracle Siebel CRM
6.8

Customer Service & Support

1CRM
9.3
Oracle Siebel CRM
9.1
Case management
1CRM
10.0
Oracle Siebel CRM
9.5
Call center management
1CRM
9.0
Oracle Siebel CRM
9.0
Help desk management
1CRM
9.0
Oracle Siebel CRM
8.8

Marketing Automation

1CRM
10.0
Oracle Siebel CRM
7.5
Lead management
1CRM
10.0
Oracle Siebel CRM
8.7
Email marketing
1CRM
10.0
Oracle Siebel CRM
6.3

CRM Project Management

1CRM
9.7
Oracle Siebel CRM
7.9
Task management
1CRM
9.0
Oracle Siebel CRM
8.8
Billing and invoicing management
1CRM
10.0
Oracle Siebel CRM
7.6
Reporting
1CRM
10.0
Oracle Siebel CRM
7.2

CRM Reporting & Analytics

1CRM
9.0
Oracle Siebel CRM
7.8
Forecasting
1CRM
8.0
Oracle Siebel CRM
8.3
Pipeline visualization
1CRM
9.0
Oracle Siebel CRM
7.5
Customizable reports
1CRM
10.0
Oracle Siebel CRM
7.7

Customization

1CRM
8.5
Oracle Siebel CRM
8.1
Custom fields
1CRM
8.0
Oracle Siebel CRM
8.4
Custom objects
1CRM
8.0
Oracle Siebel CRM
8.4
Scripting environment
1CRM
9.0
Oracle Siebel CRM
8.1
API for custom integration
1CRM
9.0
Oracle Siebel CRM
7.7

Security

1CRM
8.5
Oracle Siebel CRM
8.1
Single sign-on capability
1CRM
8.0
Oracle Siebel CRM
7.9
Role-based user permissions
1CRM
9.0
Oracle Siebel CRM
8.3

Social CRM

1CRM
7.5
Oracle Siebel CRM
6.8
Social data
1CRM
7.0
Oracle Siebel CRM
6.9
Social engagement
1CRM
8.0
Oracle Siebel CRM
6.7

Integrations with 3rd-party Software

1CRM
9.5
Oracle Siebel CRM
6.7
Marketing automation
1CRM
9.0
Oracle Siebel CRM
6.8
Compensation management
1CRM
10.0
Oracle Siebel CRM
6.6

Platform

1CRM
9.0
Oracle Siebel CRM
6.3
Mobile access
1CRM
9.0
Oracle Siebel CRM
6.3

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Oracle Siebel CRM

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Oracle Siebel CRM

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Miguel Padilla, M.Eng. | TrustRadius Reviewer

Usability

1CRM

No score
No answers yet
No answers on this topic

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Oracle Siebel CRM

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Lizzy Randall | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Oracle Siebel CRM

  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oracle Siebel CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

1CRM
9.0
Oracle Siebel CRM
8.3

Usability

1CRM
Oracle Siebel CRM
9.0

Support Rating

1CRM
Oracle Siebel CRM
9.0

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