What users are saying about
56 Ratings
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Score 8.3 out of 100
99 Ratings
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Score 8.6 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 4 feature sets: Marketing Automation, CRM Reporting & Analytics, Social CRM, Platform
  • Oracle Siebel CRM ranks higher in 5 feature sets: Customer Service & Support, CRM Project Management, Customization, Security, Integrations with 3rd-party Software
  • 1CRM and Oracle Siebel CRM are tied in 1 feature set: Sales Force Automation

Sales Force Automation

9.3

1CRM

93%
9.3

Oracle Siebel CRM

93%
1CRM ranks higher in 5/9 features

Customer data management / contact management

9.6
96%
5 Ratings
9.1
91%
16 Ratings

Workflow management

9.5
95%
5 Ratings
9.4
94%
16 Ratings

Territory management

9.3
93%
5 Ratings
9.0
90%
12 Ratings

Opportunity management

9.6
96%
5 Ratings
9.3
93%
15 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
7.5
75%
12 Ratings

Contract management

8.8
88%
5 Ratings
9.9
99%
12 Ratings

Quote & order management

9.6
96%
5 Ratings
9.9
99%
11 Ratings

Interaction tracking

9.6
96%
5 Ratings
9.9
99%
13 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
9.9
99%
9 Ratings

Customer Service & Support

9.6

1CRM

96%
10.0

Oracle Siebel CRM

100%
Oracle Siebel CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
10.0
100%
14 Ratings

Call center management

10.0
100%
5 Ratings
10.0
100%
13 Ratings

Help desk management

9.3
93%
4 Ratings
10.0
100%
10 Ratings

Marketing Automation

8.5

1CRM

85%
7.9

Oracle Siebel CRM

79%
1CRM ranks higher in 1/2 features

Lead management

8.6
86%
5 Ratings
8.9
89%
10 Ratings

Email marketing

8.3
83%
5 Ratings
7.0
70%
12 Ratings

CRM Project Management

9.0

1CRM

90%
9.3

Oracle Siebel CRM

93%
Oracle Siebel CRM ranks higher in 2/3 features

Task management

9.0
90%
5 Ratings
9.9
99%
11 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
8.9
89%
8 Ratings

Reporting

9.4
94%
5 Ratings
8.9
89%
11 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
8.3

Oracle Siebel CRM

83%
1CRM ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
8.6
86%
10 Ratings

Pipeline visualization

9.4
94%
5 Ratings
8.5
85%
11 Ratings

Customizable reports

9.2
92%
5 Ratings
7.7
77%
13 Ratings

Customization

8.9

1CRM

89%
9.5

Oracle Siebel CRM

95%
Oracle Siebel CRM ranks higher in 3/4 features

Custom fields

9.0
90%
5 Ratings
9.9
99%
16 Ratings

Custom objects

9.3
93%
4 Ratings
9.9
99%
16 Ratings

Scripting environment

8.6
86%
4 Ratings
8.2
82%
13 Ratings

API for custom integration

8.7
87%
4 Ratings
9.9
99%
14 Ratings

Security

9.3

1CRM

93%
9.9

Oracle Siebel CRM

99%
Oracle Siebel CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
9.9
99%
14 Ratings

Role-based user permissions

9.4
94%
5 Ratings
9.9
99%
14 Ratings

Social CRM

9.1

1CRM

91%
6.8

Oracle Siebel CRM

68%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
6.8
68%
8 Ratings

Social engagement

9.2
92%
4 Ratings
6.8
68%
8 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%
9.9

Oracle Siebel CRM

99%
Oracle Siebel CRM ranks higher in 2/2 features

Marketing automation

8.3
83%
4 Ratings
9.8
98%
11 Ratings

Compensation management

8.6
86%
4 Ratings
9.9
99%
8 Ratings

Platform

7.7

1CRM

77%
6.6

Oracle Siebel CRM

66%
1CRM ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
6.6
66%
10 Ratings

Attribute Ratings

  • 1CRM is rated higher in 2 areas: Usability, Support Rating
  • Oracle Siebel CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
9.9

Oracle Siebel CRM

99%
17 Ratings

Usability

9.6

1CRM

96%
4 Ratings
9.0

Oracle Siebel CRM

90%
1 Rating

Support Rating

9.7

1CRM

97%
4 Ratings
9.0

Oracle Siebel CRM

90%
2 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Abhijit Bhattacharjee | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Oracle Siebel CRM

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Oracle Siebel CRM

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Miguel Padilla, M.Eng. | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Oracle Siebel CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 2 answers
No answer on this topic is available.

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Lizzy Randall | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Oracle Siebel CRM

  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Anonymous | TrustRadius Reviewer

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