What users are saying about
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 56 reviews and ratings
99 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 99 reviews and ratings
Feature Set Ratings
- 1CRM ranks higher in 4 feature sets: Marketing Automation, CRM Reporting & Analytics, Social CRM, Platform
- Oracle Siebel CRM ranks higher in 5 feature sets: Customer Service & Support, CRM Project Management, Customization, Security, Integrations with 3rd-party Software
- 1CRM and Oracle Siebel CRM are tied in 1 feature set: Sales Force Automation
Sales Force Automation

9.3
1CRM
93%
9.3
Oracle Siebel CRM
93%
1CRM ranks higher in 5/9 features
1CRM ranks higher in 5/9 features
Customer data management / contact management

9.6
96%
5 Ratings
9.1
91%
16 Ratings
Workflow management

9.5
95%
5 Ratings
9.4
94%
16 Ratings
Territory management

9.3
93%
5 Ratings
9.0
90%
12 Ratings
Opportunity management

9.6
96%
5 Ratings
9.3
93%
15 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
7.5
75%
12 Ratings
Contract management

8.8
88%
5 Ratings
9.9
99%
12 Ratings
Quote & order management

9.6
96%
5 Ratings
9.9
99%
11 Ratings
Interaction tracking

9.6
96%
5 Ratings
9.9
99%
13 Ratings
Channel / partner relationship management

9.1
91%
5 Ratings
9.9
99%
9 Ratings
Customer Service & Support

9.6
1CRM
96%
10.0
Oracle Siebel CRM
100%
Oracle Siebel CRM ranks higher in 3/3 features
Oracle Siebel CRM ranks higher in 3/3 features
Case management

9.5
95%
5 Ratings
10.0
100%
14 Ratings
Call center management

10.0
100%
5 Ratings
10.0
100%
13 Ratings
Help desk management

9.3
93%
4 Ratings
10.0
100%
10 Ratings
Marketing Automation

8.5
1CRM
85%
7.9
Oracle Siebel CRM
79%
1CRM ranks higher in 1/2 features
1CRM ranks higher in 1/2 features
Lead management

8.6
86%
5 Ratings
8.9
89%
10 Ratings
Email marketing

8.3
83%
5 Ratings
7.0
70%
12 Ratings
CRM Project Management

9.0
1CRM
90%
9.3
Oracle Siebel CRM
93%
Oracle Siebel CRM ranks higher in 2/3 features
Oracle Siebel CRM ranks higher in 2/3 features
Task management

9.0
90%
5 Ratings
9.9
99%
11 Ratings
Billing and invoicing management

8.7
87%
5 Ratings
8.9
89%
8 Ratings
Reporting

9.4
94%
5 Ratings
8.9
89%
11 Ratings
CRM Reporting & Analytics

9.1
1CRM
91%
8.3
Oracle Siebel CRM
83%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Forecasting

8.9
89%
5 Ratings
8.6
86%
10 Ratings
Pipeline visualization

9.4
94%
5 Ratings
8.5
85%
11 Ratings
Customizable reports

9.2
92%
5 Ratings
7.7
77%
13 Ratings
Customization

8.9
1CRM
89%
9.5
Oracle Siebel CRM
95%
Oracle Siebel CRM ranks higher in 3/4 features
Oracle Siebel CRM ranks higher in 3/4 features
Custom fields

9.0
90%
5 Ratings
9.9
99%
16 Ratings
Custom objects

9.3
93%
4 Ratings
9.9
99%
16 Ratings
Scripting environment

8.6
86%
4 Ratings
8.2
82%
13 Ratings
API for custom integration

8.7
87%
4 Ratings
9.9
99%
14 Ratings
Security

9.3
1CRM
93%
9.9
Oracle Siebel CRM
99%
Oracle Siebel CRM ranks higher in 2/2 features
Oracle Siebel CRM ranks higher in 2/2 features
Single sign-on capability

9.1
91%
5 Ratings
9.9
99%
14 Ratings
Role-based user permissions

9.4
94%
5 Ratings
9.9
99%
14 Ratings
Social CRM

9.1
1CRM
91%
6.8
Oracle Siebel CRM
68%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Social data

8.9
89%
4 Ratings
6.8
68%
8 Ratings
Social engagement

9.2
92%
4 Ratings
6.8
68%
8 Ratings
Integrations with 3rd-party Software

8.4
1CRM
84%
9.9
Oracle Siebel CRM
99%
Oracle Siebel CRM ranks higher in 2/2 features
Oracle Siebel CRM ranks higher in 2/2 features
Marketing automation

8.3
83%
4 Ratings
9.8
98%
11 Ratings
Compensation management

8.6
86%
4 Ratings
9.9
99%
8 Ratings
Platform

7.7
1CRM
77%
6.6
Oracle Siebel CRM
66%
1CRM ranks higher in 1/1 features
1CRM ranks higher in 1/1 features
Mobile access

7.7
77%
4 Ratings
6.6
66%
10 Ratings
Attribute Ratings
- 1CRM is rated higher in 2 areas: Usability, Support Rating
- Oracle Siebel CRM is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.6
1CRM
96%
5 Ratings
9.9
Oracle Siebel CRM
99%
17 Ratings
Usability

9.6
1CRM
96%
4 Ratings
9.0
Oracle Siebel CRM
90%
1 Rating
Support Rating

9.7
1CRM
97%
4 Ratings
9.0
Oracle Siebel CRM
90%
2 Ratings
Likelihood to Recommend
1CRM
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesOracle Siebel CRM
As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Application Engineer
The MathWorksComputer Software, 1001-5000 employees
Pros
1CRM
- Sales management.
- Marketing management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Oracle Siebel CRM
- Great data model: the out of the box version comes with standard objects that support most of the industries business models
- Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
- Lots of resources available on the product
- Supported by Oracle one of the world leader in IT

Verified User
Consultant in Information Technology
Government Administration Company, 10,001+ employeesCons
1CRM
- It should also have voice commands.
- UX needs to be more interactive.
- Rest is great.
Product Developer
DXC TechnologyInformation Technology & Services, 10,001+ employees
Oracle Siebel CRM
- Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
- Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
- The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
CRM Architect/Consultant
IRCCInformation Technology and Services, 1001-5000 employees
Pricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Oracle Siebel CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
1CRM
1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Technical Product Specialist
Northern Safety & IndustrialRetail, 201-500 employees
Oracle Siebel CRM
Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Systems Engineer
InfosysInformation Technology and Services, 10,001+ employees
Support Rating
1CRM
1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Oracle Siebel CRM
Oracle Siebel CRM 9.0
Based on 2 answers
No answer on this topic is available.
Alternatives Considered
1CRM

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesOracle Siebel CRM
We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Siebel & Siebel OpenUI Programmer
Cru GlobalReligious Institutions, 10,001+ employees
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Oracle Siebel CRM
- This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
- We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
- We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employees