1CRM vs. Square Customers

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
1CRM
Score 7.4 out of 10
N/A
1CRM is an integrated customer relationship management (CRM) solution that covers the complete business management lifecycle. It includes features like collaboration and mobile access, and it can be customized for multiple industries. It is available in both open source and commercial editions.
$15
per month
Square Customers
Score 8.7 out of 10
N/A
Square's Customer Engagement Suite, or Square Customers, is a suite of solutions that enables Square users to connect with existing customers, reach new ones, and grow relationships using tools that integrate with Square Point of Sale and Square Online.
$0
Pricing
1CRMSquare Customers
Editions & Modules
Startup
$15
per month
Startup+
$23
per month
Professional
$33
per month
Enterprise
$39
per month
Free
Free trial
Customer Directory
$0
Gift Card Starter Pack
$2
per card (plus 2.6% + 10¢ processing fee)
Email Marketing
starting $15
per month
Text Message Marketing
starting at $10
per month
Loyalty
starting at $45
per month
Quick Cards
from 99c
per card (plus 2.6% + 10¢ processing fee)
Custom Cards
from 81c
per card (plus 2.6% + 10¢ processing fee)
Offerings
Pricing Offerings
1CRMSquare Customers
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsTry 1CRM free for 30 days, no credit card required
More Pricing Information
Features
1CRMSquare Customers
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
1CRM
9.8
5 Ratings
24% above category average
Square Customers
7.1
4 Ratings
8% below category average
Customer data management / contact management9.95 Ratings9.04 Ratings
Workflow management9.85 Ratings8.13 Ratings
Territory management9.75 Ratings5.33 Ratings
Opportunity management9.95 Ratings4.02 Ratings
Integration with email client (e.g., Outlook or Gmail)9.45 Ratings9.53 Ratings
Contract management9.65 Ratings8.04 Ratings
Quote & order management9.95 Ratings6.94 Ratings
Interaction tracking9.95 Ratings7.74 Ratings
Channel / partner relationship management9.75 Ratings5.83 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
1CRM
9.7
5 Ratings
25% above category average
Square Customers
6.8
2 Ratings
10% below category average
Case management9.85 Ratings7.32 Ratings
Call center management10.05 Ratings6.82 Ratings
Help desk management9.14 Ratings6.32 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
1CRM
8.1
5 Ratings
7% above category average
Square Customers
8.9
2 Ratings
16% above category average
Lead management8.15 Ratings8.92 Ratings
Email marketing8.05 Ratings8.92 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
1CRM
8.6
5 Ratings
12% above category average
Square Customers
7.9
3 Ratings
4% above category average
Task management9.05 Ratings5.73 Ratings
Billing and invoicing management8.35 Ratings9.53 Ratings
Reporting8.55 Ratings8.43 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
1CRM
8.4
5 Ratings
9% above category average
Square Customers
8.7
2 Ratings
13% above category average
Forecasting8.35 Ratings8.02 Ratings
Pipeline visualization8.55 Ratings9.02 Ratings
Customizable reports8.45 Ratings9.02 Ratings
Customization
Comparison of Customization features of Product A and Product B
1CRM
8.5
5 Ratings
12% above category average
Square Customers
6.9
2 Ratings
9% below category average
Custom fields8.45 Ratings3.72 Ratings
Custom objects9.14 Ratings00 Ratings
Scripting environment8.24 Ratings7.01 Ratings
API for custom integration8.34 Ratings10.01 Ratings
Security
Comparison of Security features of Product A and Product B
1CRM
8.5
5 Ratings
2% above category average
Square Customers
9.5
3 Ratings
13% above category average
Single sign-on capability8.45 Ratings10.01 Ratings
Role-based user permissions8.55 Ratings9.03 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
1CRM
8.4
4 Ratings
14% above category average
Square Customers
6.6
2 Ratings
11% below category average
Social data8.44 Ratings6.32 Ratings
Social engagement8.54 Ratings6.82 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
1CRM
7.8
4 Ratings
8% above category average
Square Customers
6.0
1 Ratings
18% below category average
Marketing automation8.04 Ratings10.01 Ratings
Compensation management7.64 Ratings2.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
1CRM
7.2
4 Ratings
4% below category average
Square Customers
9.0
3 Ratings
19% above category average
Mobile access7.24 Ratings9.03 Ratings
Best Alternatives
1CRMSquare Customers
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
Enterprises
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
1CRMSquare Customers
Likelihood to Recommend
9.9
(5 ratings)
8.7
(4 ratings)
Usability
9.9
(4 ratings)
9.6
(3 ratings)
Support Rating
9.9
(4 ratings)
7.6
(3 ratings)
User Testimonials
1CRMSquare Customers
Likelihood to Recommend
Converge Technology Solutions
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
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Block, Inc (Square)
Square is absolutely brilliant if you are just starting out and your business has both an in-person and an online component to it, as Square will solve both in-person POS and online booking/billing. Square also offers the option to create a free website for your company, though it is a very basic site, if you don't have a website yet, this is a VERY helpful option, as it takes away a huge cost. Square allowed us to be up and running in no time, taking away the need to worry about an expensive appointment-setting add-on from our current website provider (Square integrates quite nicely with our current site). Square is probably less ideal for more advanced users or companies with a need for more detailed inventory/service management. But even then, Square will more than likely be able to get the job done!
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Pros
Converge Technology Solutions
  • Sales management.
  • Marketing management.
Read full review
Block, Inc (Square)
  • Sales pipeline
  • Customer engagement
  • Marketing
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Cons
Converge Technology Solutions
  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
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Block, Inc (Square)
  • Some of the build quality on the peripherals could feel a bit better.
  • Have more options for businesses with more credit card transactions such as monthly or discounted per transaction once a certain number is reached.
  • Have functionality to allow for a typed card number without the higher fee if the software verifies there is a hardware/read error with the card.
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Usability
Converge Technology Solutions
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
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Block, Inc (Square)
The user interface is easy to navigate - that's not always the case for some software! I look for something that is intuitive, easy to use, and doesn't take a ton of training to get up and running quickly.
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Support Rating
Converge Technology Solutions
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
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Block, Inc (Square)
Square is mostly focused on FAQs and online support, and they do a very good job creating a rich knowledge base. But, if you are not very tech savvy, it could be easy to feel a bit overwhelmed. I would recommend that they add a direct line or chat feature to call, rather than email or Knowledge base first. This might be due to staffing issues at Square, so perhaps it is the best they can do for now.
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Alternatives Considered
Converge Technology Solutions
While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
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Block, Inc (Square)
A lot easier to use than Infusionsoft!!
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Return on Investment
Converge Technology Solutions
  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
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Block, Inc (Square)
  • This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky.
  • All of my initial equipment was free and there were no startup costs so my return was immediate.
  • The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions.
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ScreenShots